ServiceNow
SaaS
UXDesignStrategist
“UX Design Strategist at ServiceNow. Skills: UX Design Strategy, Service Design, AI-powered workflows design, client-facing workshop facilitation, solution co-creation. Work with sales teams and clients to position services and identify business problems solvable by the team using a design-led methodology. Plan, facilitate, and co-deliver design thinking led workshops with customers and delivery partners”
Industry & Context.
identify business problems our team can help solve
Willingness to travel up to 40% of the year to on-site customer engagements (depending on demand)
What They're Looking For.
Must Have
5+ years of experience working as part of a sales/consulting organization preferably working with enterprise software products, 5+ years of Service Design experience with the ability to envision and inspire holistic customer-centric, AI-enabled solutions, Self-starter able to create and foster relationships with key stakeholders and co-workers, Currently living in Japan and are fluent in business-level Japanese, Comfort and ease in customer-facing meetings (pitching and planning sessions), Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle, Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes, Experience in conceptualization, design strategy, UX and direction of solution prototypes, Experience designing AI-powered workflows, including how AI agents, automation, and data services augment human roles., capability to design across service layers: customer journeys, business processes, organizational systems, and enabling technologies., Familiarity with AI-powered design and collaboration tools (e. g. , Figma, Miro, Adobe XD or similar)., Proficiency with modern design and collaboration tools including Figma (e. g. Figma Make), Miro (Miro Assist), Adobe Creative Suite and experience with AI-powered design assistants (Claude, ChatGPT, Midjourney or similar), Solid project management skills and collaborates well with diverse disciplines in a dynamic environment, storytelling and communication design skills
Nice to Have
Understanding of enterprise AI platforms (ServiceNow, Microsoft, Salesforce or similar), their AI capabilities and how they shape workflow transformation, Familiarity with governance, compliance, and responsible AI practices, Understanding of accessibility standards (WCAG 2. 2+) and inclusive design principles, Experience working on consumer digital products, Productusiness strategy, Hands on experience with mobile, web application, conversational and responsive web UX/UI design
What You'll Do.
Work with sales teams and clients to position services and identify business problems solvable by the team using a design-led methodology
and co-deliver design thinking led workshops with customers and delivery partners
Prepare and lead end-to-end engagements
organizing clients and team members with structured plans
Co-create future state solutions with customers and colleagues
Transform co-created future state narrative design into an experience
enhancing and refining through validation of design concepts
Synthesize and collaborate to create engagement stories and artifacts for the wider community and product teams
Share engagement stories to drive awareness and demand
Thought lead and continually improve methods and processes
Stay current with ServiceNow product developments
complementary technology
and external trends to identify opportunities to broaden Now Platform use
How You'll Work.
Team & Collaboration
Work with sales teams and clients; Work with customers and colleagues; Work within a multi-discipline team; Collaborate with diverse disciplines in a dynamic environment; Collaborate to create engagement stories and artifacts
Communication Scope
Articulate and logically communicate concepts with technical and non-technical audiences; Design impactful ways of relating ideas and concepts to executive audiences; storytelling and communication design skills
Process & Methodology
Solid project management skills, Prepare, lead end to end engagements organising clients, team members with structured plans
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