CivilGrid
SaaS construction tech
UtilityResearchOperationsManager
“Utility Research Operations Manager at CivilGrid. Skills: Process Design & SOP Development, Day-to-Day Operations oversight, Scaling & Systems building. Build, document, and continuously improve SOPs across core workflows: Utility research, Agency outreach and follow-ups, Data intake, validation, and tracking. Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality”
Industry & Context.
Analytical and detail-oriented; Identify inefficiencies and implement scalable solutions; troubleshoot and unblock complex or high-difficulty requests; drive process improvements based on data
What They're Looking For.
Must Have
2–5 years of experience in: Utility engineering, civil engineering, GIS, or a related field, operational mindset, Ability to create clear, scalable documentation (SOPs, workflows), Analytical and detail-oriented, communication skills (internal and external), Comfortable working in a fast-paced, evolving environment
Nice to Have
Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred, Experience working with municipalities, utilities, or public agencies is a plus, Experience with GIS tools (ArcGIS, QGIS), Exposure to SQL, data workflows, or tools like Retool, Experience in a startup or high-growth environment, Prior experience improving or scaling operational processes
What You'll Do.
and continuously improve SOPs across core workflows: Utility research
Agency outreach and follow-ups
Identify inefficiencies and implement scalable solutions to improve speed
Standardize workflows across team members and team leads
Oversee daily execution of utility research and outreach workflows
Partner with Team Leads to manage workload
Step in to troubleshoot and unblock complex or high-difficulty requests
professional communication with external agencies
Build operational frameworks to support team growth (10 → 15+ team members)
Improve onboarding and training systems to accelerate new hire ramp time
Partner on tooling and workflow improvements (internal tools
Help evolve how work is assigned
and completed at scale
Identify trends and drive process improvements based on data
How You'll Work.
Team & Collaboration
Partner with Team Leads to manage workload, priorities, and timelines; Standardize workflows across team members and team leads; Partner on tooling and workflow improvements; collaboration across teams and organizations
Communication Scope
communication skills (internal and external); consistent, professional communication with external agencies
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