CivilGrid
SaaS construction tech
UtilityResearchOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Utility Research Operations Manager at CivilGrid. Skills: Process Design & SOP Development, Day-to-Day Operations oversight, Scaling & Systems building. Build, document, and continuously improve SOPs across core workflows: Utility research, Agency outreach and follow-ups, Data intake, validation, and tracking. Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality”
Industry & Context.
Analytical and detail-oriented; Identify inefficiencies and implement scalable solutions; troubleshoot and unblock complex or high-difficulty requests; drive process improvements based on data
What They're Looking For.
Must Have
2–5 years of experience in: Utility engineering, civil engineering, GIS, or a related field, operational mindset, Ability to create clear, scalable documentation (SOPs, workflows), Analytical and detail-oriented, communication skills (internal and external), Comfortable working in a fast-paced, evolving environment
Nice to Have
Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred, Experience working with municipalities, utilities, or public agencies is a plus, Experience with GIS tools (ArcGIS, QGIS), Exposure to SQL, data workflows, or tools like Retool, Experience in a startup or high-growth environment, Prior experience improving or scaling operational processes
What You'll Do.
and continuously improve SOPs across core workflows: Utility research
Agency outreach and follow-ups
Identify inefficiencies and implement scalable solutions to improve speed
Standardize workflows across team members and team leads
Oversee daily execution of utility research and outreach workflows
Partner with Team Leads to manage workload
Step in to troubleshoot and unblock complex or high-difficulty requests
professional communication with external agencies
Build operational frameworks to support team growth (10 → 15+ team members)
Improve onboarding and training systems to accelerate new hire ramp time
Partner on tooling and workflow improvements (internal tools
Help evolve how work is assigned
and completed at scale
Identify trends and drive process improvements based on data
How You'll Work.
Team & Collaboration
Partner with Team Leads to manage workload, priorities, and timelines; Standardize workflows across team members and team leads; Partner on tooling and workflow improvements; collaboration across teams and organizations
Communication Scope
communication skills (internal and external); consistent, professional communication with external agencies
Full Job Description
Company Overview CivilGrid is a venture-backed SaaS construction tech company building the “Google Maps for the Underground.” We’re focused on disrupting a $4.7T U.S. infrastructure and construction market that is long overdue for innovation. CivilGrid aggregates public and proprietary utility, geotechnical, environmental, and jurisdictional data into a collaborative mapping platform used by engineers and developers to make early-stage decisions on real estate and infrastructure projects. By providing real-time access to critical data, we reduce project delays, improve decision-making, and lower risk. Our platform also enables better collaboration and long-term project insight across teams and organizations. About the Role We’re hiring a Utility Research Operations Manager to help build and scale a high-performing operation focused on utility data research, agency outreach, and infrastructure intelligence. This role sits at the intersection of engineering, data, and operations. You’ll be responsible for transforming a fast-growing, high-volume workflow into a structured, scalable system—owning how work gets done, how it improves over time, and how a growing team executes consistently. What You’ll Do Process Design & SOP Development - Build, document, and continuously improve SOPs across core workflows: - Utility research - Agency outreach and follow-ups - Data intake, validation, and tracking - Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality - Standardize workflows across team members and team leads Day-to-Day Operations - Oversee daily execution of utility research and outreach workflows - Partner with Team Leads to manage workload, priorities, and timelines - Step in to troubleshoot and unblock complex or high-difficulty requests - Ensure consistent, professional communication with external agencies Scaling & Systems - Build operational frameworks to support team growth (10 → 15+ team members) - Improve onboa
Applying for this Utility Research Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about CivilGrid?
Real rants from real employees. Read before you apply.