Entrata
Utilities
UtilityConsultant
“Utility Consultant at Entrata. Skills: implementing and configuring Entrata's utility solutions, client onboarding, software configurations, expert consultation, problem-solving capabilities, communication skills, collaboration with internal teams. Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products. Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements”
What You'll Achieve.
ensure accurate billing and compliance with regulatory requirements; ensure seamless project handoff; Maintain high levels of client satisfaction; meeting established timelines
Industry & Context.
problem-solving capabilities; Troubleshoot implementation challenges; problem-solving skills with the ability to adapt existing solutions to unique client needs
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, Minimum of 2 years of experience in software implementation, utility billing, or a related field, Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently, Proficient in Google Suite and capable of learning new platforms quickly, Excellent verbal and written communication skills, Maintain professional interaction with internal and external stakeholders, Ability to work in a fast-paced and high-stress environment, problem-solving skills with the ability to adapt existing solutions to unique client needs, Demonstrated ability to work independently and as part of a collaborative team
Nice to Have
Experience in a client-facing or consultative role preferred, Familiarity with the multifamily housing industry and utility regulations is a plus
What You'll Do.
Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products
Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements
Maintain subject matter expertise through platform certification and continuous learning
Troubleshoot implementation challenges
and escalate complex issues as needed
Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives
Maintain high levels of client satisfaction through clear communication and responsive support
Communicate regulatory updates and support client compliance adjustments
Configure and test software systems based on client specifications
Communicate with clients and internal stakeholders to understand requirements and provide solutions
Manage multiple implementation tasks concurrently while meeting established timelines
Maintain accurate documentation of configurations
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff; Communicate with clients and internal stakeholders to understand requirements and provide solutions; Demonstrated ability to work independently and as part of a collaborative team
Communication Scope
Excellent verbal and written communication skills; Maintain professional interaction with internal and external stakeholders; Communicate regulatory updates; Communicate with clients and internal stakeholders
Process & Methodology
Manage multiple implementation tasks concurrently while meeting established timelines
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