Sutherland
Telecommunications
UtilitiesExceptionProcessingAssociateManager
Neural analysis suggests this role is
optimal for mid candidates.
“Utilities Exception Processing Associate Manager at Sutherland. Skills: Utilities exception processing, Process management, Stakeholder management. Manage utilities exception processing services. Oversee utilities service terminations”
What You'll Achieve.
Ensure SLA adherence; Ensure compliance
Industry & Context.
Analytical; Problem-solving
Onsite, 6-month contract
What They're Looking For.
Must Have
Bachelor's degree in Finance, Accounting, Business Administration, or related field, 5+ years of experience in utilities operations, exception processing, or related functions, Minimum 2 years of experience in a Team Lead or supervisory role, Must be able to work onsite in Chesapeake, VA, Must be open to a 6-month contract position
Nice to Have
Experience in BPO or Shared Services environment, Exposure to real estate, lease management, utilities billing, or vendor management
What You'll Do.
Manage utilities exception processing services
Oversee utilities service terminations
Oversee utilities service transfers
Validate service terminations
Validate service transfers
Document service terminations
Document service transfers
Reconcile final bills
Liaise with utility providers
Liaise with landlords
Liaise with third-party bill payers
Liaise with sublease tenants
Manage utilities billing discrepancy resolution
Manage CAM allocations
Manage shared cost allocations
Oversee payments on behalf of sublessors
Coordinate with legal teams
Ensure documentation accuracy
Maintain audit trails
Handle escalations related to service disruptions
Handle escalations related to disputes
Handle escalations related to compliance risks
Support Phase 1 process documentation
Support SOP development
Support knowledge base creation
Monitor exception volumes
Prepare performance reports
Review performance reports
Drive process improvements
Drive risk mitigation initiatives
Drive automation opportunities
Support client governance forums
Support business reviews
Support transition activities
How You'll Work.
Team & Collaboration
Cross-functional dependencies
Communication Scope
Written communication; Verbal communication
Full Job Description
About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Sutherland is seeking a Utilities Exception Processing Associate Manager who will be responsible for managing end-to-end utilities exception processing services. The role combines operational oversight across utilities service transfers, terminations, provider coordination, billing discrepancy resolution, and payments on behalf of failed sublessors. The role acts as the primary escalation and governance point, ensuring SLA adherence, compliance, and continuous improvement. NOTE, THIS IS AN ONSITE, 6-MONTH CONTRACT POSITION Key Responsibilities * Manage utilities exception processing services * Oversee utilities service terminations and transfers including validation, documentation, and final bill reconciliation * Act as primary liaison with utility providers, landlords, third-party bill payers, and sublease tenants * Manage utilities billing discrepancy resolution including CAM and shared cost alloc
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