UserSupportSpecialist

At SevenApps, we build mobile applications that millions of users carry in their pockets every day. Our portfolio spans lifestyle, productivity, and utility apps with 20M+ downloads, strong ratings, and continuous growth. For us, continuous improvement isn’t just a slogan: it’s how we work. We’re now looking for a **User Support Specialist** to join our crew. **About the Role** As a User Support Specialist, you will manage end-to-end user support processes and turn user feedback into actionable insights for product teams. You will work across multiple applications and take an active role throughout the entire lifecycle—from first user contact to resolution and insight generation. You will collaborate closely with product, development, and marketing teams. **Requirements** **What You’ll Do** * Manage incoming user support requests (tickets, email, in-app) in a fast, accurate, and professional manner * Monitor and respond to App Store and Google Play reviews to improve user satisfaction * Handle subscription, refund, and payment-related processes; escalate critical issues when necessary * Analyze user feedback to identify recurring problems and opportunity areas * Work closely with product and development teams to support bug resolution and improve user experience **What We’re Looking For** **Must-have** * 1+ year of experience in customer support, user operations, or a similar role (preferably in a mobile app or tech company) * Strong written communication skills in English (clear, concise, and user-focused) * Strong attention to detail and follow-up discipline * Ability to manage and prioritize multiple workflows simultaneously * Analytical mindset with the ability to extract meaningful insights from user feedback **Nice to have** * Experience with App Store Connect / Google Play Console * Knowledge of subscription and payment systems * Experience working closely with product or development teams * Familiarity with AI-powered support tools or chatbot systems **Benef