OpenAI
Trust & Safety
UserSafety&RiskOperationsAnalyst,GlobalResponse
Neural analysis suggests this role is
optimal for Mid candidates.
“User Safety & Risk Operations Analyst, Global Response at OpenAI. Skills: Trust and safety, Risk operations, Policy implementation. Resolve complex trust and safety issues. Resolve usage policy issues”
Industry & Context.
Problem-solving
Handling sensitive content
What They're Looking For.
Must Have
5+ years of experience, Demonstrated passion for trust and safety, Detection / investigation of malicious behavior, Compliance operations, Excellent problem-solving skills, Comprehend and communicate complex technical issues, Project and program management skills, Ability to prioritize tasks, Manage multiple projects simultaneously, Bias for action, Proven experience in scaling operations, Building relationships cross-functionally, Drive performance improvements, Humble attitude, Eagerness to help others, Desire to pick up knowledge, Operate with high horsepower, Adept at frequent context switching, Working on multiple projects at once, Expansive ownership, Ruthlessly prioritize
Nice to Have
Technical or data skills a plus
What You'll Do.
Resolve complex trust and safety issues
Resolve usage policy issues
Resolve compliance issues
Develop new processes
Implement new processes
Develop tooling strategies
Implement tooling strategies
Scale tooling strategies
Develop automation strategies
Implement automation strategies
Scale automation strategies
Build operational processes
Launch operational processes
Scale operational processes
Perform risk evaluations
Conduct investigations
Identify new abuse trends
Serve as incident manager
Equip other teams with training
Equip other teams with playbooks
Equip other teams with workflows
Bring technical understanding
Educate clients on policies
Apply policy expertise
How You'll Work.
Team & Collaboration
Work with account teams; Partner with Product teams; Partner with Engineering teams; Partner with Legal teams; Partner with Operations teams; Partner with Vendor teams; Work with product teams; Work with compliance teams; Work with legal teams; Work with customer-facing teams
Communication Scope
Communicate complex issues
Process & Methodology
Project management, Program management
Full Job Description
About the Team At OpenAI, our Trust & Safety operations are central to protecting OpenAI’s platform and users from abuse. We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!). Operating within our Support organization, our team works closely with Product, Engineering, Legal, Policy, Go To Market and Operations teams to ensure we're delivering the best possible experience to our users at scale while keeping OpenAI and users safe. About the Role We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. You will be a stakeholder in the design and implementation of policies, processes, and automated systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our trust & safety policies and detection systems. Ideally, you have worked in a high-paced startup environment, have handled a breadth of integrity related issues of varying sensitivity and complexity, and are comfortable with building processes and systems from zero to one. Please note: This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed - Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies - Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer ap
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