Abridge
healthcare
UserResearchLead
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“User Research Lead at Abridge. Skills: User Research, Leadership, Product Strategy, Research Roadmap. Shape Product Strategy with Leadership. Lead a High-Impact Research Team”
What You'll Achieve.
powering deeper understanding in healthcare; improving clinical documentation efficiencies; enabling clinicians to focus on what matters most—their patients; transform patient-clinician conversations into structured clinical notes in real-time; maps AI-generated summaries to ground truth; setting the industry standards for the responsible deployment of AI across health systems; empower people and make care make more sense; shaping how clinicians and patients experience our product every day; tools that fit seamlessly into complex, high-stakes workflows; deeply understanding our users isn’t optional — it’s foundational; driving the evolution of our research practice; staying embedded in the work itself; shape the research roadmap and influence product direction; leading and executing high-impact studies; uncovering insights and translating them into clear, actionable direction; bring structure and alignment to a small but growing research team; ensuring our work is focused, connected, and consistently raising the bar; ensure that every decision is grounded in a deep understanding of clinicians, patients, and care teams; elevate both the impact of research and how it’s practiced across the organization; align on priorities and guide product strategy; ensuring research informs high-level decision-making; providing strategic guidance and setting clear priorities; ensure the research team is focused on the highest-impact opportunities; aligning efforts with business goals and user needs; Identify the right methods for each question and execute with rigor; shape roadmaps, inform decisions, and prioritize opportunities; keep users top of mind; Set a high bar for quality, rigor, and impact; Mentor others, introduce new methods, and continuously improve how research contributes to the organization; Develop a deep understanding of clinicians, patients, and care teams; Surface insights that reflect real-world workflows, constraints, and needs; ensuring the product aligns with how healthcare actually works; transforming healthcare delivery experiences with generative AI; enabling clinicians and patients to connect in deeper, more meaningful ways; power deeper understanding in healthcare; driving real, lasting change; make an impact on our customers and our business; work alongside a team of curious, high-achieving people; supportive environment where success is shared, growth is constant, and feedback fuels progress; Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients; supporting your growth, both professionally and personally; help you thrive and do the best work of your life; make a meaningful impact alongside passionate people who care deeply about what they do
Industry & Context.
turn ambiguous business questions into clear research questions and plans; Synthesize complex qualitative and quantitative data into clear, actionable insights
What They're Looking For.
Must Have
8–10+ years of experience in user research, Demonstrated leadership or management experience guiding research practice, initiatives and mentoring peers, while influencing product direction in complex, fast-paced environments, Experience conducting end-to-end research incorporating qualitative and quantitative methods and product analytics, A portfolio or body of work that demonstrates how your research has shaped product decisions and outcomes, ability to turn ambiguous business questions into clear research questions and plans, synthesis and storytelling skills – you can turn ambiguous data into meaningful insights with clear and actionable recommendations, Experience working independently in fast-paced, ambiguous environments, Ability to prioritize effectively across multiple initiatives
Nice to Have
Experience working in healthcare or other highly regulated environments
What You'll Do.
Shape Product Strategy with Leadership
Lead a High-Impact Research Team
Prioritize the Research Roadmap
Drive End-to-End Research
Translate Complexity into Insight
Influence Product and Design Direction
Build Empathy and Alignment Across Teams
Elevate the Practice of Research
Bring the Voice of the Clinician into Every Decision
How You'll Work.
Team & Collaboration
Partner with product and design leadership; Partner closely with product managers, designers, and engineers; Communicate findings in compelling and accessible ways; Create shared understanding through storytelling, artifacts, and rituals
Communication Scope
Communicate findings in compelling and accessible ways; Create shared understanding through storytelling, artifacts, and rituals
Full Job Description
ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As the Head of Research at Abridge, you will define how we understand and build for the people at the center of healthcare — shaping how clinicians and patients experience our product every day. Healthcare doesn’t just need better tools — it needs tools that fit seamlessly into complex, high-stakes workflows. As we reimagine the future of healthcare with AI, deeply understanding our users isn’t optional — it’s foundational. In this role, you’ll operate as a hands-on research leader — driving the evolution of our research practice and managing a small team, while staying embedded in the work itself. You’ll partner with product and design leadership to shape the research roadmap and influence product direction, while also leading and executing high-impact studies. You’ll play a pivotal role in uncovering insights and translating them into clear, actionable direction for product, design, and engineerin
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