Walrus
Financial Services
UserOperationsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“User Operations Associate at Walrus. Skills: Customer success, Operations. Conduct live tutorials. Onboard new clients”
Industry & Context.
Extract meaning from descriptions
Authorized to work, Relocation assistance
What They're Looking For.
Must Have
Bachelor's degree (in any subject), Did well in degree with a GPA
Nice to Have
Work experience in operations, Enterprise customer success experience, Financial operations experience, Banking experience, Venture capital experience, Accounting experience, Degree not required
What You'll Do.
Conduct live tutorials
Execute external-facing operations
Execute financial operations
Review payment instructions
Provision new client accounts
Configure specialized features
Analyze user outcomes
Investigate recurrent problems
Communicate with users
Resolve advanced questions
Create internal documentation
Create external documentation
Contribute to product roadmap
Contribute to product strategy
How You'll Work.
Team & Collaboration
Work with Engineering; Work with Product; Work with Sales
Communication Scope
Clear responses; Concise responses
Full Job Description
ABOUT US B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem — to the tune of $43B in annual losses. Walrus http://www.walrusfi.com/ is the leader in B2B payment verification, with clients that include some of the biggest names in investment management. Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details. DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets. Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU. We’re backed by one of the world's leading fintech VC funds, as well as founders and former executives of Twitter, Google Maps, Databricks, and Kayak. THE ROLE You’ll be an early member of a critical area for our business: customer success (CX). For us, CX means helping clients (and their clients) use our product, as well as handling operational tasks behind the scenes. You’ll work closely with the Engineering, Product, and Sales teams. Your role will be very hands-on. You’ll use data and user research to set strategies and drive decisions about service levels. You and the team will: - Conduct live tutorials to onboard new clients. - Execute external-facing and financial operations, such as reviewing payment instructions with error flags, provisioning new client accounts, and configuring specialized features for power users. - Analyze user outcomes and investigate recurrent problems, working with the product team to propose and implement solutions. - Communicate with users and help resolve advanced questions. - Create internal and external documentation, including operating guides, tutorials, and knowledge bases. -
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