UserExperienceResearcher

ABOUT FREETRADE Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. About the role: We’re building out our research team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. While a background in financial services is not essential, this role will require a good level of knowledge and interest in investing, including: UK tax wrappers, common asset types, and strategies for retail investors. You will: - Lead your own end-to-end mixed-method research projects, including interviews, surveys, concept testing and usability studies - Support other members of the research team on larger projects, such as helping with survey analysis and running interviews - Shape discovery work with Product and Design, helping teams define the right questions and approach - Synthesise behavioural insights into clear, actionable recommendations that influence product direction - Collaborate with Product, Design, Marketing and Data to ensure research is well-scoped and aligned wit