UserExperienceLead

## _**Job Description:**_ **Job Title** User Experience Lead **Location** Birmingham **Corporate Title** Vice President You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team. **What we’ll offer you** A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: * Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them * Competitive salary and non-contributory pension * 30 days’ holiday plus bank holidays, with the option to purchase additional days * Life Assurance and Private Healthcare for you and your family * A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits * The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year **Your Key Responsibilities** * Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform * Act as the ServiceNow UX authority in governance forums, driving high-quality and con