PointClickCare
health tech
(US)SrSolutionsAnalyst-Financial
Neural analysis suggests this role is
optimal for Senior candidates.
“(US) Sr Solutions Analyst - Financial at PointClickCare. Skills: customer support, problem-solving, documentation. Develop an in-depth understanding of the Billing modules. resolve customer issues via phone, email, chat or remote sessions”
What You'll Achieve.
deliver exceptional care; resolve customer problems, independently or with others, in a timely manner; improve outcomes; maximize their impact
Industry & Context.
problem-solving skills; resolve customer problems; trouble-shooting simple to moderately complex system issues
travel to and from the Mississauga and/or Salt Lake City office for in-office events, Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary, remote for candidates living in North America
What They're Looking For.
Must Have
Degree in Healthcare, IT, Engineering, Business Solutions, Excellent interpersonal, customer support, and problem-solving skills, Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment, communication, relationship management and documentation skills, High degree of computer literacy and excellent typing skills, Experience providing web-based application software support, Prior long term care experience working in a business office role
Nice to Have
Prior experience using PointClickCare
What You'll Do.
Develop an in-depth understanding of the Billing modules
resolve customer issues via phone
chat or remote sessions
Document user problems through the use of an online problem management system
Coordinate and execute internal
and or internal/external meetings
Stay current with product releases
and emerging technologies
How You'll Work.
Team & Collaboration
Work effectively and professionally with other departments to resolve issues
Communication Scope
communication; relationship management
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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