PointClickCare
Healthcare
(US)Sr.ProviderCustomerSuccessManagerEnterpriseAccounts
“(US) Sr. Provider Customer Success Manager - Enterprise Accounts at PointClickCare. Skills: Customer Success Management, Account Management, Strategic Planning, Client Relationship Management, Data Analysis. providing world-class strategic partnerships to our end clients. serve as a trusted advisor to the customer”
What You'll Achieve.
identification of performance improvement opportunities; scaling out best practices; building long-term account plans and execution; delivering measurable value; illustrate ROI to clients; identifying avenues for further adoption and value realization
Industry & Context.
analytical skills; reconciling business and product challenges
30% travel expected., Territory is California based, with occasional travel to headquarters in Toronto, Canada.
What They're Looking For.
Must Have
2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure., Must have exposure to healthcare organizations., Possess written and verbal communication abilities., Demonstrate excellent organizational, project management, and time management skills, Exhibit relationship-building, teamwork, and collaboration capabilities., Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions., Experience with CRM tools and strategic thinking with analytical skills.
Nice to Have
Clinical delivery or applications experience is a bonus., entrepreneurial spirit is a bonus.
What You'll Do.
providing world-class strategic partnerships to our end clients
serve as a trusted advisor to the customer
ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions
ensure optimal adoption of PointClickCare technology
align our product’s capabilities with organizational goals
maintain long term strategic relationships
identification of performance improvement opportunities and scaling out best practices
building long-term account plans and execution
identification of training + education needs
reconciling business and product challenges
working with the market leadership on market or other relevant initiatives
providing ongoing consultative support
Manage strategic partnerships with clients
serving as the main liaison.
Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
Cultivate collaboration among affiliated clients
facilitating the exchange of success stories and fostering customer-to-customer cooperation.
Serve as a reliable advisor to clients
promoting the adoption of solutions
ensuring alignment with operational goals
and delivering measurable value.
Craft and deliver narratives on product utilization to illustrate ROI to clients
while also identifying avenues for further adoption and value realization.
How You'll Work.
Team & Collaboration
Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.; teamwork; collaboration
Communication Scope
written and verbal communication abilities
Process & Methodology
project management, account plans and execution
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