PointClickCare
health tech
(US)SoftwareImplementationConsultantII-Financial
Neural analysis suggests this role is
optimal for Mid candidates.
“(US) Software Implementation Consultant II - Financial at PointClickCare. Skills: software implementation, customer relationship management, business process optimization, solution consulting. Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success. Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value”
What You'll Achieve.
drive optimized business outcomes for the customer; ensure implementation success; drive outcomes and value; support customer satisfaction; ensure an exceptional customer experience and successful implementation; deliver on commitments to ensure customer objectives are met; convert them into customer solution value
Industry & Context.
problem-solving; critical thinking skills
Up to 30% on site travel to customer sites and regional meetings, Travel to in-office events for Remote Roles (Mississauga and/or Salt Lake City), Commitment to following information security policies and procedures
What They're Looking For.
Must Have
4+ years in a software implementation role, Excellent communication, organizational and collaboration skills, Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes, Experience working on a multi resource project team balancing milestones and objectives efficiently and on time, Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met, The ability to quickly learn new concepts and technologies and convert them into customer solution value, Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights, Ability to thrive in a high paced, complex team environment, Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
Nice to Have
Healthcare market experience preferred
What You'll Do.
Principal implementation liaison on the project team translating and documenting customer expectations
business processes and goals to ensure implementation success
Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
Translate technical requirements and execute system configuration setup (more complex than entry)
Establish and maintain successful customer relationships by utilizing excellent communication and collaboration skills
Act as a trusted advisor to the customer
build partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
Partner with internal stakeholders
including configuration and training specialists
to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
In collaboration with the project team
proactively anticipate
and communicate issues
timelines and delays to ensure an exceptional customer experience and successful implementation
advise and support customer change management strategies
including the plans for user readiness and acceptance.
Develop and maintain expertise and knowledge in multiple product offerings
including the knowledge of the end-to-end solution and product value outcomes
How You'll Work.
Team & Collaboration
Partner with internal stakeholders, including configuration and training specialists; Collaborate with the project team to proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays
Communication Scope
Excellent communication skills; excellent communication and collaboration skills
Process & Methodology
balancing milestones and objectives efficiently and on time, take accountability for a project, deliver on commitments, execute implementation plans, manage timelines and delays
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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