USProgramAssociate

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit! Location: Cleveland, Ohio; For this role, we are looking for candidates based in Cleveland or the greater Cleveland area. About this role The U. S. Program Associate will support implementation for large-scale cash initiatives in the U. S. As a critical member of GiveDirectly’s U. S. programs team, you will support operations, internal coordination, and team processes. You will often be the project point person for community engagement and customer service. You will be expected to support Managers and Senior Managers across multiple projects, and as a result, you must be excited to work in a fast-paced environment and be comfortable managing multiple workstreams at one time. Through this, you will have the opportunity to learn and develop new skills on a fast-growing team. Associates should be able to: Support multiple projects and workstreams simultaneously (multi-task), especially by driving process (e. g. metric tracking, survey design) Over time, own whole components of projects, including but not limited to customer service and/or delivering payments Proactively identify areas for efficiency in projects and team management (e. g. streamlining customer service management) Support community engagement and coordination, including acting as a liaison for partner organizations and community members as appropriate Reports