Amazon.com Services LLC
Human Resources, pxt
USImmigrationEscalationsSpecialist
“US Immigration Escalations Specialist at Amazon.com Services LLC. Skills: Immigration escalations, Legal issue management, Process improvement. Serve as US Immigration SME. Resolve complex immigration escalations”
What You'll Achieve.
Improve experience; Reduce cost to serve; Close immigration compliance risks; Meet customer experience bars; Meet legal compliance bars
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3+ years human resources experience, Experience with HR processes and systems
Nice to Have
Experience with process improvement, Experience with stakeholder management, Experience managing confidential information, Adherence to strict confidentiality standards
What You'll Do.
Serve as US Immigration SME
Resolve complex immigration escalations
Manage legal issues with providers
Manage legal issues with internal legal
Manage legal issues with business customers
Conduct root cause analyses
Develop mechanisms to fix defects
Design new contacts mechanisms
Implement new contacts mechanisms
Design new communications mechanisms
Implement new communications mechanisms
Assess compliance risks
Implement compliance risks
Improve compliance risks
Develop implementation plans
Drive new service launches
Define communication strategies
Execute communication strategies
Define change management strategies
Execute change management strategies
Manage progress updates for projects
Drive delivery of progress updates
Monitor legal changes
Stay current on legal changes
Escalate issues impacting delivery
Escalate issues impacting customer experience
Review project impact
Readjust based on new legal
Oversee change management
How You'll Work.
Team & Collaboration
External providers; Internal legal; Business customers; Related artifacts
Communication Scope
Progress updates; Change management strategies
Process & Methodology
Change management, Implementation plans
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