Company
USEAPProgramCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“US EAP Program Coordinator. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Management of all HCP enquires into the dedicated program email boxes and telephone lines. Works closely with the Project Management team to understand the specificities of each program”
Industry & Context.
Assists HCPs with queries; escalates any medical enquires; assessment of basic criteria for enrolment of patients
What They're Looking For.
Must Have
Fluent in English, Previous experience in healthcare / pharmaceuticals customer services, Proficient in the use of Microsoft office namely: Outlook, Word and Excel
Nice to Have
competent in French, Spanish or Italian, Previous experience of ERP systems use, such as SAP or D365 an advantage
What You'll Do.
Management of all HCP enquires into the dedicated program email boxes and telephone lines
Works closely with the Project Management team to understand the specificities of each program
Assists HCPs with queries and escalates any medical enquires to the relevant personnel
Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin
Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed
Responsible for management of new requests entering the Durbin EAP portal (Uniphi)
including assessment of basic criteria for enrolment of patients into each program by their HCP
Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product
Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients
Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems
Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments
How You'll Work.
Team & Collaboration
Works closely with the Project Management team; liaising with QA/RP colleagues and finance colleagues; manages communications with internal colleagues and the HCP customer; communicate on program metrics to internal teams and also pharmaceutical company clients; Liaison with internal finance colleagues
Communication Scope
Management of all HCP enquires into the dedicated program email boxes and telephone lines; Assists HCPs with queries; escalates any medical enquires; manages communications with internal colleagues and the HCP customer; communicate on program metrics to internal teams and also pharmaceutical company clients
Process & Methodology
process management, cross-functional coordination, resource planning
Full Job Description
**Objective:** The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs. Specific Job Responsibilities: * Management of all HCP enquires into the dedicated program email boxes and telephone lines * Works closely with the Project Management team to understand the specificities of each program * Assists HCPs with queries and escalates any medical enquires to the relevant personnel * Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin * Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed * Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP * Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product * Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients * Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems * Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments Candidate Requirements: * Ideally educated to degree level * Fluent in English and competent in French, Spanish or Italian * Previous experience in healthcare / pharmaceuticals customer services * Proficient in the use of Microsoft office namely: Outlook, Word and Excel * Previous experience of ERP systems use, such as SAP or D365 an advantage
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