Manulife
UpdateBenefitAdministrator(UBA)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Update Benefit Administrator (UBA) at Manulife. Skills: client and plan member requests management, eligibility processes management, benefits administration, customer service. manage client and plan member requests related to eligibility processes. collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes”
What You'll Achieve.
deliver outstanding results to those clients and our members; provide consistent, powerful member and client experience; drive results and solve customer problems
Industry & Context.
resolve issues; capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems
What They're Looking For.
Must Have
3 years of experience in customer service profession, clear track record of success in delivering excellent service in a fast paced, professional environment, excellent knowledge of MS applications & communication tools
Nice to Have
continue to learn and invest in your own development, put the customer at the center of everything you do, top notch communication skills and can communicate complex ideas in a manner that can be easily understood, learn FAST. You pick up new ideas, concepts, technologies, and tools easily, approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups, demonstrate accountable behaviors – you take initiative and show ownership in everything you do, go with the flow” and can adapt to change and even embrace it, successfully manage competing priorities like a champion, maintain your composure and best self during challenging times or challenging interactions, comfortable driving solution progress forward – even when your team doesn’t have all the answers yet, Dealing with the unknown and uncertain is no big deal, capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems, want to improve things – and you do something about it!, build successful relationships with your coworkers
What You'll Do.
manage client and plan member requests related to eligibility processes
collaborate with other Manulife teams inside and outside of AdminAdvantage
focusing on the customer through all processes
Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies
including terminations
processing of member updates through benefits administration software
Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing
Process all member-related eligibility requests daily
Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place
Administer all member eligibility processes in accordance with the client specific Admin guide
Be the subject matter expert for the client plans for which you have accountability
Provide accurate and thorough answers to client requests and questions
Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
Raise any issues and administration incidents to leadership
all tasks in the Project Management tool daily and accurately
Triage and assign work to team members as needed
How You'll Work.
Team & Collaboration
collaborate with other Manulife teams inside and outside of AdminAdvantage; Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received; build great relationships between other people and groups; build successful relationships with your coworkers
Communication Scope
excellent knowledge of communication tools; top notch communication skills and can communicate complex ideas in a manner that that can be easily understood
Process & Methodology
Update as instructed, all tasks in the Project Management tool daily and accurately, Triage and assign work to team members as needed
Full Job Description
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! AdminAdvantage Administration is looking for an Update Benefits Administrator to join our team. The successful candidate will manage client and plan member requests related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage, focusing on the customer through all processes. **Position Responsibilities:** * Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member updates through benefits administration software. * Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing. * Process all member-related eligibility requests daily. * Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place. * Administer all member eligibility processes in accordance with the client specific Admin guide. * Be the subject matter expert for the client plans for which you have accountability. * Provide accurate and thorough answers to client requests and questions. * Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and p
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