UniversalBranchRepresentative

_**Job Description:**_ **PRIMARY FUNCTION:** **The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.** **JOB DUTIES AND RESPONSIBILITIES:** _Teller Responsibilities_ : * Establishes member relationships through quality service and cross selling VACU products/services to meet member needs * Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority * Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. * Disburses cash accurately and maintains a cash drawer, balancing it daily * Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy * Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives _Member Service Responsibilities_ : * Responsible for opening Memberships * Responsible for opening all types of deposit accounts * Able to provide assistance and maintenance on all deposit and loan accounts * Referral based lending knowledge * Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships * Make appropriate referrals to deepen member relationships * Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership * Engage members and prospective members in a professional and courteous manner in person and over the phone * Demonstrates flexibility around the daily needs of the members and the branch * Possesses leadership skills to properly self-manage and guide co-workers consi