Apple Bank
UniversalBankerSupervisor
“Universal Banker Supervisor at Apple Bank. Skills: Customer service, Retail banking, Supervisory experience, Sales efforts. Provide exceptional customer service. Conduct business ethically”
What You'll Achieve.
Acquisition of new clients; Offering suitable products/services; Delivering quality customer service; Minimizing risk and potential loss; Ensuring staff adherence to customer service standards; Ensuring adherence to new account procedures; Ensuring a mutually favorable outcome; Ensuring the safety and security of the client and Bank assets
Industry & Context.
Excellent problem-solving skills
Weekend work, Extended hours, Filling in at neighboring branch locations, Mandatory training may require occasional travel, Visa sponsorship not available
What They're Looking For.
Must Have
High School Diploma or GED required, at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative
Nice to Have
1-2 years of bank supervisory experience in either the teller unit or platform fully cross trained preferred, General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred, Prior experience in fostering and developing customer relationships, Ability to develop, as well as maintain a detailed level of knowledge of banking products and services, Display willingness to be cross trained in other branch functions, Excellent problem-solving skills with the ability to provide solutions to customer issues, Must present a confident, professional, and positive demeanor to customers, Excellent interpersonal and communication (verbal + written) must have excellent phone skills, organizational skills and detailed oriented, Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint), Display sound judgment and discretion when utilizing confidential information, Weekend work and extended hours or filling in at neighboring branch locations may be required, Mandatory training may require occasional travel
What You'll Do.
Provide exceptional customer service
Conduct business ethically
Oversee assigned branch in leadership capacity
Approve or override financial transactions
Assist with training and mentoring staff
Provide guidance in handling difficult problems
Assist with resolution of issues
Open/close and oversee banking office
Recognize opportunities to acquire new relationships
Assist in opening and closing vault
Communicate disclosures
rules and regulations
Ensure accurate new account record keeping
Perform additional duties as requested
How You'll Work.
Team & Collaboration
Support branch sales and service efforts; Refer customers to licensed representatives; Support branch management; Escalate issues to appropriate business partners
Communication Scope
Excellent communication (verbal + written); Excellent phone skills
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