M&T Bank
Financial Services
UniversalBanker
“Universal Banker at M&T Bank. Skills: Sales, Customer service, Branch operations. Educate customers on features and benefits. Make recommendations based on customer needs”
Industry & Context.
Problem resolution
Ability to stand for long periods, Prolonged use of hands and fingers, Ability to lift 5 lbs. to 30 lbs., Ability to read fine print, Interact in open face-to-face environment
What They're Looking For.
Must Have
1 year retail sales experience, 1 year call center experience, 1 year customer service experience, 1 year telesales experience, Verbal communication skills, Interpersonal skills, Ability to interact with varying customers, Ability to handle difficult customer conversations, Well-organized, Proven time management skills, Proven prioritization skills, Ability to work under critical time constraints, Ability to work in a team environment, Proficiency with internet user-level technology, Meet registration requirements under Federal SAFE Act
Nice to Have
Bilingual based on branch needs, Proven referral ability, Proven sales ability
What You'll Do.
Educate customers on features and benefits
Make recommendations based on customer needs
Engage customers to bank with us
Provide solutions to meet customer needs
Support use of digital capabilities
Explain loan application decision criteria
Complete servicing responsibilities
Follow Bank's sales process
Provide customer-focused advice
Reach out to customers
Contribute to relationship retention
Contribute to relationship expansion
Adhere to customer service standards
Provide differentiated experience
Understand customer needs
Engage in lobby management
Meet and greet customers
Inquire about banking needs
Take ownership to solve needs
Introduce banking partners
Assist with AML processes
Assist with BSA processes
Assist with KYC processes
Identify suspected fraud cases
Escalate suspected fraud cases
Resolve customer complaints
Log customer complaints
Review customer overdrafts
Approve customer overdrafts
Resolve customer overdrafts
Complete customer transactions
Complete operational activities
Document customer interactions
Document customer appointments
Adhere to compliance controls
Adhere to operational risk controls
Promote belonging environment
Maintain M&T internal control standards
Implement internal audit points
Implement external audit points
Address issues raised by regulators
Complete other duties as assigned
Resolve customer problems
Interact with Bank areas
Resolve branch operational issues
How You'll Work.
Team & Collaboration
Interacting with appropriate areas within the Bank
Communication Scope
Verbal communication
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