M&T Bank
Financial Services
UniversalBanker
“Universal Banker at M&T Bank. Skills: Sales, Customer service, Branch operations. Educate customers on features and benefits. Make recommendations based on customer needs”
Industry & Context.
Problem resolution
Ability to stand for long periods, Prolonged use of hands and fingers, Ability to lift 30 lbs, Ability to read fine print, Interact in open face-to-face environment
What They're Looking For.
Must Have
1 year retail sales experience, 1 year call center experience, 1 year customer service experience, 1 year telesales experience, Verbal communication skills, Interpersonal skills, Ability to interact with varying customers, Ability to effectively handle difficult customer conversations, Well-organized, Proven time management skills, Proven prioritization skills, Ability to work under critical time constraints, Ability to work in a team environment, Proficiency with internet user-level technology, Meet and maintain registration requirements under the Federal SAFE Act
Nice to Have
Bilingual based on branch needs, Proven referral ability, Proven sales ability
What You'll Do.
Educate customers on features and benefits
Make recommendations based on customer needs
Engage customers to bank with us
Provide solutions to meet customer needs
Support use of digital capabilities
Explain loan application decisioning criteria
Complete servicing responsibilities
Identify opportunities to solve banking needs
Follow the Bank’s sales process
Provide customer-focused advice
Proactively reach out to customers
Contribute to retention and expansion of relationships
Adhere to customer service standards
Provide a differentiated experience
Understand customer needs
Engage in lobby management
Meet and greet customers
Proactively inquire about banking needs
Take ownership to solve banking needs
Introduce banking partners for product solutions
Assist with AML processes
Assist with BSA processes
Assist with KYC processes
Identify and escalate suspected fraud
Resolve customer complaints
Log customer complaints
Approve customer overdrafts
Help resolve customer overdrafts
Complete customer transactions
Complete operational activities
Document customer interactions
Document customer appointments
Adhere to compliance controls
Adhere to operational risk controls
Promote an environment that supports belonging
Reflect the M&T Bank brand
Maintain internal control standards
Implement audit points
Implement regulator issues
Complete other related duties
How You'll Work.
Team & Collaboration
Interact with appropriate areas within the Bank
Communication Scope
Verbal communication
Applying for this Universal Banker role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about M&T Bank?
Real rants from real employees. Read before you apply.