M&T Bank
Financial Services
UniversalBanker
“Universal Banker at M&T Bank. Skills: Sales, Customer service, Relationship management. Educate customers on features and benefits. Make recommendations based on customer needs”
Industry & Context.
Problem resolution
Ability to stand for long periods, Prolonged use of hands, Lift 5 lbs. to 30 lbs., Ability to read fine print, Open face-to-face work environment
What They're Looking For.
Must Have
1 year retail sales experience, 1 year call center experience, 1 year customer service experience, 1 year telesales experience, Verbal communication skills, Interpersonal skills, Ability to interact with varying customers, Ability to handle difficult customer conversations, Well-organized, Proven time management skills, Proven prioritization skills, Ability to work under critical time constraints, Ability to work in a team environment, Proficiency with internet user-level technology, Meet Federal SAFE Act registration requirements
Nice to Have
Bilingual based on branch needs, Proven referral ability, Proven sales ability
What You'll Do.
Educate customers on features and benefits
Make recommendations based on customer needs
Engage customers to bank with us
Provide solutions to meet customer needs
Support use of digital capabilities
Explain loan application decisioning criteria
Complete servicing responsibilities
Lead with inquiries to identify opportunities
Follow bank's sales process
Provide customer-focused advice
Reach out to customers for retention
Reach out to customers for expansion
Adhere to customer service standards
Deliver solutions in moments that matter
Engage in lobby management
Meet and greet customers
Take ownership to solve banking needs
Introduce banking partners for product solutions
Assist with AML processes
Assist with BSA processes
Assist with KYC processes
Identify and escalate suspected fraud
Resolve customer complaints
Log customer complaints
Approve customer overdrafts
Help resolve customer overdrafts
Complete customer transactions
Complete operational activities
Document customer interactions
Document customer appointments
Adhere to compliance controls
Adhere to operational risk controls
Promote an environment supporting belonging
Maintain internal control standards
Implement internal audit points
Implement external audit points
Address issues raised by regulators
Complete other related duties
How You'll Work.
Team & Collaboration
Interact with appropriate areas within the Bank
Communication Scope
Verbal communication
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