Sentry Credit
Collections Operations
UnitManager,InboundCollections
Neural analysis suggests this role is
optimal for Mid candidates.
“Unit Manager, Inbound Collections at Sentry Credit. Skills: collections, leadership, people management, coaching, performance management. Lead the charge in launching our Lenexa site. Coach for Excellence”
What You'll Achieve.
dollars collected; conversion rates; quality standards; hitting (and exceeding) performance targets like liquidation and conversion
Industry & Context.
analytical mindset to find the root cause; grit to implement a fix immediately
regular, in-person attendance is an essential function of the role, primarily performed in a professional office environment, computer-based work, including extended periods working at a computer, communicating through verbal, written, and digital channels, occasionally lifting or moving office materials up to <10 pounds, occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings, Occasional local and/or international travel may also be required
What They're Looking For.
Must Have
3+ years of experience in collections or call center leadership, 1–2 years of direct people management experience
What You'll Do.
Lead the charge in launching our Lenexa site
Drive Measurable Impact
Own the Operational Heartbeat
Partner Strategically
How You'll Work.
Team & Collaboration
Collaborate with Workforce Management, Training, and Operations leadership
Communication Scope
Elite Communicator; distill high-level operational goals into actionable daily tasks
Full Job Description
## Description Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry. ## What You'll Do Build and Stabilize a New Legacy: Lead the charge in launching our Lenexa site, ensuring a seamless transition and establishing a high bar for performance from day one. Coach for Excellence: Own the development of your team. You’ll spend your time on the floor providing real-time feedback, reinforcing elite negotiation techniques, and helping your specialists maximize every opportunity to collect. Drive Measurable Impact: Take full accountability for team KPIs, including dollars collected, conversion rates, and quality standards. You won't just track metrics; you’ll analyze trends and take immediate action to improve them. Own the Operational Heartbeat: Manage the daily engine of your unit—from scheduling and attendance to productivity and compliance—ensuring we stay lean, efficient, and FDCPA-ready. Lead Through Change: Act as the primary communicator for your team, providing clarity and maintaining high engagement as we evolve our systems and workflows. Partner Strategically: Collaborate with Workforce Management, Training, and Operations leadership to ensure your team is staffed, trained, and ready to win. Champion Integrity: Ensure that every interaction on your team meets our rigorous standards for empathy and ethical recovery, protecting both the consumer and the business. ## Who You Are A Proven Leader: You bring 3+ years of experience in collections or call center leadership, with at least 1–2 years of direct people management experience. You know how to move the needle on a team level. A Hands-on Coach: You don't lead from a closed office. You are at your best when you’re "in the work," prov
Applying for this Unit Manager, Inbound Collections role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Sentry Credit?
Real rants from real employees. Read before you apply.