xponentiate
Healthcare
UnitHead–Operations
Neural analysis suggests this role is
optimal for Senior candidates.
“Unit Head – Operations at xponentiate. Skills: Hospital operations, Patient experience, Operational efficiency. Oversee hospital operations. Ensure patient experience”
What You'll Achieve.
Improve feedback scores; Drive operational efficiency; Drive quality standards; Drive accreditation compliance; Drive patient safety initiatives; Optimize costs; Enhance revenue
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
10+ years of hospital operations experience, Leadership and team management responsibilities, Understanding of hospital workflows, Understanding of patient care processes, Understanding of quality standards, Understanding of healthcare compliance, Excellent stakeholder management skills, Excellent problem-solving skills, Excellent communication skills, Excellent people leadership skills, Proficiency in hospital management systems, Proficiency in MS Office
Nice to Have
Patient-first mindset, Operational expertise, Administrative expertise, Ability to drive performance, Ability to drive quality, Ability to drive business growth
What You'll Do.
Oversee hospital operations
Ensure patient experience
Address patient concerns
Improve feedback scores
Maintain service excellence
Drive operational efficiency
Drive quality standards
Drive accreditation compliance
Drive patient safety initiatives
Lead cross-functional teams
Manage departmental performance
Ensure coordination between departments
Monitor facility management
Monitor hospital administration
Analyze operational metrics
Implement process improvements
Drive cost optimization
Support business growth
Develop new partnerships
Manage insurance collections
Coordinate digital marketing
Collaborate on strategic planning
Collaborate on staffing
Collaborate on performance management
Collaborate on continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Clinical departments; Non-clinical departments
Communication Scope
Stakeholder management
Full Job Description
We are looking for an experienced and dynamic **Unit Head – Operations** to lead the day-to-day operations of a multi-specialty healthcare facility. ### Key Responsibilities * Oversee end-to-end hospital operations including OPD, IPD, admissions, billing, discharge, and patient services. * Ensure exceptional patient experience by addressing concerns, improving feedback scores, and maintaining service excellence. * Drive operational efficiency, quality standards, accreditation compliance, and patient safety initiatives. * Lead cross-functional teams, manage departmental performance, and ensure seamless coordination between clinical and non-clinical departments. * Monitor facility management, housekeeping, maintenance, and overall hospital administration. * Analyze operational metrics, implement process improvements, and drive cost optimization initiatives. * Support business growth through new partnerships, insurance collections, digital marketing coordination, and revenue enhancement initiatives. * Collaborate with leadership on strategic planning, staffing, performance management, and continuous improvement programs. ### Requirements * MBA / MHA in Hospital Operations, Healthcare Administration, or a related field. * 10+ years of hospital operations experience, including leadership and team management responsibilities. * Strong understanding of hospital workflows, patient care processes, quality standards, and healthcare compliance. * Excellent stakeholder management, problem-solving, communication, and people leadership skills. * Proficiency in hospital management systems and MS Office. ### What We're Looking For * A proactive leader with a patient-first mindset. * Strong operational and administrative expertise. * Ability to drive performance, quality, and business growth in a fast-paced healthcare environment. Experience: 10+ Years Qualification: MBA / MHA If you are passionate about healthcare operations and leading high-performing teams, we'd love to connect w
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