Kyndryl
UnifiedSystemsOperations
“Unified Systems Operations at Kyndryl. Skills: IT operations, Incident management, Change management, Compliance. Ensure availability. Ensure performance”
What You'll Achieve.
Improve service stability; Reduce incidents; Ensure compliance; Ensure audit readiness; Enable efficient operations; Enable reliable operations
Industry & Context.
Root cause analysis; Incident resolution; Problem identification
What They're Looking For.
Must Have
IT operations knowledge, ITSM tools experience, Incident management experience, Problem management experience, Change management experience, Banking regulations knowledge, Risk management knowledge, Compliance knowledge, Autonomy to lead incidents, Autonomy to lead changes, Ability to propose improvements, Ability to optimize operations
Nice to Have
Windows Server certification, CCNA/CCNP certification, Automation/scripting knowledge
What You'll Do.
Ensure daily service health
Lead incident resolution
Restore service quickly
Prevent recurring issues
Follow banking regulations
How You'll Work.
Team & Collaboration
Multiple teams; Technical teams; Business teams
Communication Scope
Clear communication
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