Fetch
pet insurance
UnderwritingOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Underwriting Operations Analyst at Fetch. Coordinate response to service escalations. Perform root cause analysis and reporting”
Industry & Context.
root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree preferred, 5+ years of experience
What You'll Do.
Coordinate response to service escalations
Perform root cause analysis and reporting
Aid cross functional teams to identify training needs
Help identify and write Underwriting manuals
Assist in identifying and development of Operations Reporting
Conduct screening process for OFAC and OFSI referrals
Complete underwriting referral process for suspicious claims
Conduct and support monthly review of Bordereaux reporting
Support and conduct internal audits
Monitor and process CCPA requests
Support investigation of all regulatory complaints
Conduct proactive monitoring of competitor landscape
Conduct ad hoc research and/or projects
How You'll Work.
Team & Collaboration
Provides cross functional support to multiple functional areas; working closely with the Compliance Specialist
Full Job Description
About Fetch At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. About the Role Overview The Underwriting Operations Analyst is part of the Operations function within the Insurance team, reporting into the SVP of Insurance Operations. This role provides cross functional support to multiple functional areas at Fetch, including Underwriting, Compliance, Service, and Claims. This role is a good fit for you if you want to learn more about and get involved in the inner workings of the insurance operations here at Fetch. Location Remote (U.S.) Key Responsibilities Primary Responsibilities: Coordinate the response to service escalations, including investigation of the escalation, drafting the referral, obtaining approval, and documenting direction to service staff. Perform root cause analysis and reporting of service escalations to identify opportunities for improvement. Operational and Underwriting Excellence Aid cross functional teams to identify and support training needs for company and product. Help identify and write Underwriting manuals and SOP’ s. Assist in the identifyi
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