Caribou Coffee
UnassignedGeneralManager
“Unassigned General Manager at Caribou Coffee. Skills: culture and overall leadership and direction of the store, team engagement, execution of goals, setting expectations, accountability, overall experience of the Caribou Brand, Team, Guest, Quality, sales and traffic growth, community leadership, team inspiration. culture and overall leadership and direction of the store. ensuring team engagement”
What You'll Achieve.
maximize opportunities for sales and traffic growth; Ensures the store is fully staffed for upcoming shifts; Keeps the team engaged and energized; Ensures overall safety of Team Members and Guests; Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction; Delivers proactive, timely, and thoughtful coaching conversations and feedback to support the team; Exemplifies incredible guest experience at all times; Takes ownership of Guest Satisfaction metrics and results; Represents Caribou in handling guest complaints and/or demonstrating a sincere approach and desire to find an effective solution; Consistently acts as the business owner – taking full ownership of the success of the store and team; Owns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics; Outspoken and relentless champion of executing standard operation procedure; Creates energy, enthusiasm and focus on meeting and exceeding sales goals; Demonstrates efficient inventory control and waste management; Ensures a quality guest experience by driving fast and friendly service; Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting requirements
Industry & Context.
ability to bring calm, focus and perspective to situations; does not avoid conflict, but rather seeks to dismantle it
physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
What They're Looking For.
Must Have
A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education, Experience with sales building, P&L statements, recruiting, and training, Must be 18 years of age or older, Has a valid driver’s license and reliable transportation
Nice to Have
ServSafe Certified preferred or certification within 90-days of employment, High school diploma or GED equivalent
What You'll Do.
culture and overall leadership and direction of the store
ensuring team engagement
setting expectations and applying accountability
overall experience of the Caribou Brand
maximize opportunities for sales and traffic growth
upholds and implements Caribou policies
Ensures the store is fully staffed for upcoming shifts
Owns the entire recruiting process
Keeps the team engaged and energized
Responsible for execution of Role Based Training and LTO/Promotional Window training
Demonstrates clear and effective communication to team about expectations
Keeps accurate records in Workday
Ensures overall safety of Team Members and Guests
and develops the team
and thoughtful coaching conversations and feedback
Exemplifies incredible guest experience at all times
Trains and develops team to provide a best in class guest experience
Demonstrates and teaches guest recovery
Takes ownership of Guest Satisfaction metrics and results
Represents Caribou in handling guest complaints
Is a brand ambassador in the community
Consistently acts as the business owner
Owns the importance and execution of food safety and sanitization
the health and safety of the store
Outspoken and relentless champion of executing standard operation procedure
enthusiasm and focus on meeting and exceeding sales goals
Demonstrates efficient inventory control and waste management
Assists with delivery of quality store operations and in-store sales building activities
Ensures a quality guest experience by driving fast and friendly service
Minimizes loss through strict observance of cash handling policies
proper training of team members
and complying with all accounting requirements
How You'll Work.
Team & Collaboration
Supports GM peers through partnership and collaboration; Gives and receives feedback with positive intent
Communication Scope
Demonstrates clear and effective communication to team about expectations and “the why behind the what”
Applying for this Unassigned General Manager role?
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