Sodexo
Hospitality
UKGBusinessSupportAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“UKG Business Support Analyst at Sodexo. Skills: UKG Business Support, Data Analysis, Reporting, Training Delivery, System Optimisation. supporting and optimising our UKG Time & Attendance system. delivering training”
What You'll Achieve.
optimising our UKG Time & Attendance system; providing actionable insights to improve workforce operations; ensure system integrity, compliance, and continuous improvement; driving adoption across the business; promote system adoption and user confidence; Support accurate payroll processing; Ensure data accuracy; deliver better outcomes
Industry & Context.
Advanced analytical skills with a keen eye for detail; Proactive and solution-oriented mindset
What They're Looking For.
Must Have
3+ years as a Data Analyst or Business/Reporting Analyst within HR, Payroll, or Workforce Management, knowledge of Australian payroll legislation, Awards, and Enterprise Agreements, At least 12 months’ experience with UKG Pro Workforce Management, Experience in training delivery, change management, and process improvement, Proven ability to work in dynamic, fast-paced environments, understanding of rostering, scheduling, and time & attendance, Advanced analytical skills with a keen eye for detail, Excel and Microsoft Office capabilities, Excellent communication skills, with the ability to simplify technical concepts, High level of stakeholder engagement and customer service focus
Nice to Have
FIFO experience highly desirable, GCP Professional Data Engineer, AWS Data Analytics, Databricks Certified, dbt Certified
What You'll Do.
supporting and optimising our UKG Time & Attendance system
providing actionable insights to improve workforce operations
ensure system integrity
and continuous improvement
driving adoption across the business
Deliver engaging training across all user groups
Design and maintain high-quality training materials
Provide ongoing support and guidance to promote system adoption and user confidence
Analyse UKG data to identify trends
and risks related to scheduling and timekeeping
Generate reports and provide insights to internal and external stakeholders
Support accurate payroll processing through data validation and collaboration
Ensure data accuracy through audits
and governance controls
Monitor compliance with time & attendance legislation
and Enterprise Agreements
Manage support requests via the approved ticketing system
Contribute to continuous improvement initiatives and change management processes
How You'll Work.
Team & Collaboration
work closely with Payroll, Workforce Planning, HR, and HRIS teams; Partner with Payroll, Workforce Planning, HR Operations, and Employee Relations teams; Engage stakeholders at all levels to translate complex issues into clear, practical solutions
Communication Scope
Excellent communication skills, with the ability to simplify technical concepts
Process & Methodology
change management processes, governance and change frameworks
Full Job Description
We are seeking a highly analytical and customer-focused UKG Business Support Analyst to join our team. In this role, you will play a critical part in supporting and optimising our UKG Time & Attendance system by delivering training, analysing data, and providing actionable insights to improve workforce operations. You will work closely with Payroll, Workforce Planning, HR, and HRIS teams to ensure system integrity, compliance, and continuous improvement, while driving strong adoption across the business. Training & User Support * Deliver engaging training across all user groups (employees, leaders, super users) via face-to-face, virtual, and practical sessions * Design and maintain high-quality training materials (user guides, e-learning modules, videos, FAQs, QRGs) * Provide ongoing support and guidance to promote system adoption and user confidence Data Analysis & Reporting * Analyse UKG data to identify trends, discrepancies, and risks related to scheduling and timekeeping * Generate reports and provide insights to internal and external stakeholders * Support accurate payroll processing through data validation and collaboration System & Process Optimisation * Ensure data accuracy through audits, reconciliations, and governance controls * Monitor compliance with time & attendance legislation, Awards, and Enterprise Agreements * Manage support requests via the approved ticketing system * Contribute to continuous improvement initiatives and change management processes Collaboration & Stakeholder Engagement * Partner with Payroll, Workforce Planning, HR Operations, and Employee Relations teams * Engage stakeholders at all levels to translate complex issues into clear, practical solutions * Support system enhancements through governance and change frameworks ## Qualifications Experience * 3+ years as a Data Analyst or Business/Reporting Analyst within HR, Payroll, or Workforce Management * Strong knowledge of Australian payroll legislation, Awards, and Enterprise Agre
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