Castlery
E-Commerce
UKLogisticsOperationsSpecialist
“UK Logistics Operations Specialist at Castlery. Skills: Logistics operations, Customer service, Process improvement. Coordinate daily inbound deliveries. Coordinate daily outbound deliveries”
What You'll Achieve.
Ensure smooth operations; Ensure successful customer deliveries; Improve operational efficiency; Improve customer experience
Industry & Context.
Problem-solving; Stay calm
What They're Looking For.
Must Have
1-2 years logistics experience, 1-2 years operations experience, 1-2 years customer service experience, 1-2 years supply chain experience, Comfortable coordinating vendors, Comfortable coordinating delivery partners, Comfortable coordinating internal stakeholders, Problem-solving skills, Customer-focused mindset, Comfortable using operational tools, Detail-oriented, Manage multiple tasks accurately
Nice to Have
Diploma or Degree in Logistics, Diploma or Degree in Supply Chain, Diploma or Degree in Business, Diploma or Degree in related fields
What You'll Do.
Coordinate daily inbound deliveries
Coordinate daily outbound deliveries
Coordinate daily return deliveries
Resolve delivery delays
Resolve delivery exceptions
Resolve customer issues
Monitor shipment status
Update customers on status
Update stakeholders on status
Handle operational support tasks
Support customers via email
Support customers via phone
Support customers via ticketing
Assist with operational reporting
Assist with operational tracking
Assist with administrative tasks
Support team projects
Support process improvements
How You'll Work.
Team & Collaboration
Delivery partners; Warehouses; Internal teams
Communication Scope
Clear communication; Professional communication
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