Hewlett Packard Enterprise
Technology
TunisGlobalSupportGraduatewithFrench/English
Neural analysis suggests this role is
optimal for Entry candidates.
“Tunis Global Support Graduate with French/English at Hewlett Packard Enterprise. Skills: Technical support, Customer service, French language, English language. Deliver remote technical support. Resolve hardware issues”
What You'll Achieve.
Deliver exceptional customer experiences; Achieve customer satisfaction
Industry & Context.
Problem-solving mindset; Troubleshoot incidents
What They're Looking For.
Must Have
Bachelor's or Master's degree in IT, Excellent communication skills in French, Excellent communication skills in English
Nice to Have
Basic understanding of computing, Basic understanding of storage systems, Basic understanding of peripheral systems, Curiosity for emerging technologies, Commitment to providing outstanding service, Sense of accountability, Experience in customer-facing roles, Motivation to build a career, Collaborative spirit, Interpersonal skills
What You'll Do.
Deliver remote technical support
Resolve hardware issues
Resolve software issues
Troubleshoot incidents
Manage cases efficiently
Maintain customer satisfaction
Collaborate with team members
Escalate complex issues
Document case summaries
Build knowledge on HPE technologies
Build knowledge on HPE tools
Build knowledge on HPE processes
Identify common issues
Share prevention strategies
How You'll Work.
Team & Collaboration
Experienced team members; Dynamic team
Communication Scope
Written communication; Spoken communication
Full Job Description
Tunis Global Support Graduate with French/English This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally. We are looking for a **Technical Support Graduate with French & English languages **to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences. **What you 'll do:** * Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels * Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained * Collaborate with experienced team members and escalate more complex issues when necessary * Document case summaries and resolutions, contributing to HPE’s Knowledge Management Sy
Applying for this Tunis Global Support Graduate with French/English role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Hewlett Packard Enterprise?
Real rants from real employees. Read before you apply.