Hewlett Packard Enterprise
TunisGlobalSupportGraduateEnglishSpeaker
“Tunis Global Support Graduate - English Speaker at Hewlett Packard Enterprise. Skills: Technical support, Customer experience. Deliver remote technical support. Resolve hardware and software issues”
What You'll Achieve.
Deliver exceptional customer experiences; Ensure customer satisfaction
Industry & Context.
Problem-solving mindset
What They're Looking For.
Must Have
Bachelor's or Master's degree in IT, Computer Engineering, or related field, Excellent communication skills in English (written and spoken), Comfortable working in a dynamic, international, and remote-first environment, Able to handle pressure and prioritize tasks effectively
Nice to Have
Curiosity for emerging technologies, Desire to grow in IT support, Commitment to providing outstanding service, Sense of accountability, Experience in customer-facing roles, Motivation to build a career in global tech company, Comfort with working in hybrid or fully remote environments
What You'll Do.
Deliver remote technical support
Resolve hardware and software issues
Troubleshoot and resolve incidents
Manage cases efficiently
Collaborate with team members
Escalate complex issues
Document case summaries and resolutions
Contribute to Knowledge Management System
Build knowledge on HPE technologies
Identify common issues
Share prevention strategies
How You'll Work.
Team & Collaboration
Dynamic team; Experienced team members
Communication Scope
English (written and spoken)
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