Bird
Trusty&SafetyAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Trusty & Safety Analyst at Bird. Skills: investigations, stakeholder management, process improvement. Manage and prioritize global escalated support tickets. Handle safety incidents”
What You'll Achieve.
improve operational efficiency; provide best-in-class support; lead continuous improvement projects focused on reducing T&S related issues; mitigating brand impact
Industry & Context.
Exceptional problem-solving skills; decisive judgment; creative solutions to complex issues; analytical and investigative skills; find information; recognize trends; persistently get to the bottom of a situation
What They're Looking For.
Must Have
2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, Exceptional problem-solving skills, decisive judgment, creative solutions to complex issues, written and verbal communication skills, stakeholder management, build effective internal and external relationships, High adaptability, comfort in a fast-paced environment, customer-oriented mindset, analytical and investigative skills, find information, recognize trends, persistently get to the bottom of a situation, Excellent organizational skills, work independently, multitask, triage escalations appropriately, own projects from start to finish
Nice to Have
Fluency in a European language
What You'll Do.
Manage and prioritize global escalated support tickets
Handle safety incidents
Manage insurance claims
Draft professional written follow-up communication
Conduct thorough investigations
Determine appropriate courses of action
Implement complex workflows
Provide feedback to external customer support agents
How You'll Work.
Team & Collaboration
Serve as the primary POC for key internal departments (Legal, Finance, Product, etc.); Serve as the primary POC for external stakeholders (police, insurance companies); Facilitate collaborative efforts to ensure an effective response to escalations
Communication Scope
written and verbal communication skills; stakeholder management; build effective internal and external relationships
Process & Methodology
own projects from start to finish
Full Job Description
Hey there! Bird launched micromobility. Now we’re shaping its future. We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people. Who We Are Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future. Job Summary The Trust and Safety (T&S) specialist role is a critical front-line position at Bird, designed to maintain safety and handle high-severity issues from inception to completion. Key responsibilities include managing and prioritizing global escalated support tickets, unique safety incidents, and related insurance claims. The overall goal of the position is to improve operational efficiency, provide best-in-class support, and lead continuous improvement projects focused on reducing T&S related issues and mitigating brand impact. Responsibilities Manage and prioritize the handling of global escalated support tickets, safety incidents, and related insurance claims. Draft professi
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