Base
energy
Trust&SafetyLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Trust & Safety Lead at Base. Skills: Billing operations, Fraud prevention, Credit quality. Oversee timely enforcement of non-payments. Ensure members remain in good standing”
What You'll Achieve.
Minimize delinquency; Prevent fraud; Improve membership portfolio quality; Ensure compliance with regulatory requirements
Industry & Context.
Work in-person, Not a 9-to-5, All-in
What They're Looking For.
Must Have
4-8 years of experience in billing, payments, or risk management, Equally comfortable defining high-level strategy and getting in the weeds, Efficient and effective at managing and optimizing operational queues, Exceptionally organized, with a bias for documentation, dashboards, and process clarity, Skilled at balancing business priorities, regulatory compliance, and customer experience, Comfortable working cross-functionally with operations, engineering, finance, accounting, and compliance, Data-driven and detail-oriented
Nice to Have
ideally within energy, utilities, fintech, or a similarly regulated consumer industry
What You'll Do.
Oversee timely enforcement of non-payments
Ensure members remain in good standing
Define and run the process for collections
Manage billing exceptions
disputes & chargebacks
Oversee payment plans & exceptions
Manage disconnections & reconnections
Handle escalations to resolve billing issues
Oversee operational processes for credit checking
Oversee identity verification processes
How You'll Work.
Team & Collaboration
Comfortable working cross-functionally with operations, engineering, finance, accounting, and compliance; Member Experience team is uniquely cross-functional; Constant collaboration and support from the team
Full Job Description
ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As part of our Member Experience team, you’ll own one of Base’s most critical business functions: ensuring the quality of our members as we scale to minimize delinquency and prevent fraud. You’ll lead the strategy, operations, systems, and day-to-day execution behind the billing and payments lifecycle—balancing member experience, risk management, and profitability. You’ll drive initiatives that improve our membership portfolio’s quality and compliance, all while garnering member trust. What You’ll Do - Payment Collection: Oversee timely enforcement of non-payments and ensure members remain in good standing. - Billing Operations: Define and run the process for collections, billing exceptions, disputes & chargebacks, payment plans & exceptions, disconnections & reconnections, and escalations to resolve billing issues. - Fraud Prevention & Credit Quality: Oversee operational processes such as credit checking and identity verification, partnering closely with Software Engineering. - Process Governance: Partner with Finance and Compliance to define and maintain clear business processes, policies, and controls that impact profitability and compliance with regulatory requirements. - Reporting: Create and maintain reporting to monitor operational KPIs and health across the payments & risk lifecycle. What You'll Bring - 4-8 years of experience in billing, payments, or risk management - ideally within energy, utilities, fintech, or a similarly regulated consumer industry. - Equally comfortable defining high-level strategy and getting in the weeds — you can design the visio
Applying for this Trust & Safety Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Base?
Real rants from real employees. Read before you apply.