Turo
Trust&SafetyInvestigator
“Trust & Safety Investigator at Turo. Skills: Investigations, Trust and Safety, Risk Management. Respond to, investigate, and resolve assigned risk-related cases. Execute processes critical to ensuring safety and security”
What You'll Achieve.
Ensure the safety and security of the Turo community and marketplace
Industry & Context.
Superb judgment
Must reside in the Phoenix area, 4-day workweek, In-office collaboration required
What They're Looking For.
Must Have
2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience, Ability to work in a fast-paced environment, drive and embrace change, Superb and dynamic communication, interpersonal, and investigative skills, Commitment to high responsiveness and availability, ability to prioritize, Can quickly adapt to new technology and systems, BAS or work equivalent required
Nice to Have
experience with Kustomer, CRM systems, Google Docs, and MS Office, Mac expertise is a plus, You are a team player with a positive mental attitude, high energy, high integrity, work ethic, enthusiasm, sense of humor, and a commitment to the mission
What You'll Do.
and resolve assigned risk-related cases
Execute processes critical to ensuring safety and security
Lead interviews with suspects and victims
Review user accounts and transactions
Identify fraud and other high-risk activity
Communicate case developments
Assume responsibility for special projects
Contribute to colleague's projects
How You'll Work.
Team & Collaboration
Liaison for escalations from customer support, claims, leadership, and law enforcement; Contribute to colleague's projects; Foster relationships with law enforcement, external partners, and investigators
Communication Scope
Superb and dynamic communication skills; Interpersonal skills
Process & Methodology
Independently manage and prioritize assigned caseload
Applying for this Trust & Safety Investigator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Turo?
Real rants from real employees. Read before you apply.