MavTek
Information Technology and Services
Trust&SafetyAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Trust & Safety Analyst at MavTek. Skills: Content analysis, Rules enforcement, User verification. Engage in detailed account and content analysis. Prioritize multiple high-volume tasks”
What You'll Achieve.
Protect business and customer base; Remove high-risk content and users; Deliver ongoing process improvements
Industry & Context.
Investigate objectionable online content and behaviour; Adapt to new workflows and policy directions; Factor in multiple variables; Apply resource materials and precedent cases; Resolve conflicts
What They're Looking For.
Must Have
One year of experience in a customer-facing role, Ability to take a wholistic approach to risk assessment, Ability to investigate, moderate, and resolve conflicts, Attention to detail, Ability to make real-time, informed decisions, Excellent organizational skills, Excellent communication skills, Ability to navigate and understand new systems and platforms, Able to work independently, Able to work in a team environment, Flexible to work evenings and/or regular schedules assigned by seniority, Knowledge of French is required for positions permanently located in Quebec, Another language is required for this position
Nice to Have
Experience in an ecommerce environment
What You'll Do.
Engage in detailed account and content analysis
Prioritize multiple high-volume tasks
Review documentation and video content
Correspond with end-users
Enforce DMCA and copyright
Investigate community reported content
Take action as required
Perform other critical functions
How You'll Work.
Team & Collaboration
Work with other internal teams; Collaborate with team members and leaders
Communication Scope
Excellent communication skills
Full Job Description
**Trust & Safety Analyst** As a Trust & Safety Analyst, you are focused on community and content safeguards, to protect our business and customer base against various forms of high-risk activity. We are seeking a highly motivated individual, passionate about online platform safety, and dedicated to career development and personal growth within a fast-paced collaborative environment. **We believe in the redistribution of wealth and giving back as much as possible to our team members, that includes:** * 4 Day Work Week (work 32h get paid for 40h). * Remote work policy. * RRSP & DPSP plan to help you prepare for your future. * Home office subsidy, in addition to the essentials including laptop & accessories. * Tuition Reimbursement Program. **What your day-to-day life at MavTek look like: ** * Engaging in detailed account and content analysis. * Prioritizing multiple high-volume tasks related to identify verification and rules enforcement. * Reviewing documentation and video content for potential fraud and identity impersonation. * Corresponding with end-users to verify documentation and validate accounts. * DMCA and copyright enforcement. * Working with other internal teams to identify and remove high-risk content and users. * Investigating community reported content and profiles, taking action as required. * Collaborating with team members and leaders to deliver ongoing process improvements. * Performing other critical functions as assigned. **Enough about us, we want to know more about you:** * You have at least one year of experience in a customer-facing role, preferably in an ecommerce environment. * A high level of interest in regulatory and compliance issues related to user-generated content platforms. * You are open-minded, resilient and have an inquisitive nature, and are comfortable investigating objectionable online content and behaviour. * You can adapt to new workflows and policy directions in a fast paced and changing regulatory environment. * Ability to
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