Whatnot
New Markets
Trust&RiskAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Trust & Risk Agent at Whatnot. Skills: Trust & Safety, Customer service, Fraud operations. Review suspicious behavior daily. Protect users and prevent losses”
What You'll Achieve.
Safeguard community; Ensure fair outcomes; Ensure consistent outcomes; Achieve stronger results; Mitigation opportunities
Industry & Context.
Proactive problem-solver
Must live within commuting distance of Tokyo hub
What They're Looking For.
Must Have
Fluent in English, Native Japanese, Positive Customer first attitude, Proactive problem-solver, Process-improver, Organized, Detail oriented, Experience with social media, Experience with parcel delivery, Experience with marketplace sellers, Experience with vendors, Experience with payment processors, Experience with fraud operations, Understanding of E-commerce operations, Understanding of Marketplace operations, Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Nice to Have
4 year degree, Knowledge of Collectibles
What You'll Do.
Review suspicious behavior daily
Protect users and prevent losses
Meet interdepartmental SLAs
Conduct in-depth transaction reviews
Discover and identify trends
Communicate with customers
Provide inbound email customer service
Provide chat-based customer service
Investigate Trust & Risk cases
Maintain customer satisfaction
Research and resolve open questions
Work through backlog of open issues
Monitor performance of key operations
Represent the company with integrity
Represent the company with professionalism
Utilize data for decisions
How You'll Work.
Team & Collaboration
Work collaboratively to identify risks; Enforce policies; Protect buyer and seller experience; Assist customers with sensitive cases; Work with other departments
Communication Scope
Communicate with customers
Full Job Description
🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces https://www.nytimes.com/2025/10/28/business/dealbook/whatnot-livestream-shopping-fundraise.html and were recently named the #1 Best Startup Employer in America https://www.forbes.com/lists/americas-best-startup-employers/ by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values https://www.whatnot.com/careers. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of
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