Keywords Studios
Computer Games
TrustandSafetyModerator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Trust and Safety Moderator at Keywords Studios. Skills: Trust and Safety, Content moderation, Community engagement. Moderate digital content. Filter content”
What You'll Achieve.
Create safe gaming environment; Protect gamers from harmful content; Ensure enjoyable player experience; Foster respect; Foster inclusivity; Provide high quality service
Industry & Context.
Analytical
Report onsite
What They're Looking For.
Must Have
Excellent written communication skills, Excellent verbal communication skills, C1-C2 level language proficiency, Emotional stability, Self-awareness, Auto-analysis skills, Stress resilience
Nice to Have
Relevant experience as Trust and Safety Moderator, Experience managing online forums, Experience moderating online forums, Experience managing discord, Experience moderating discord, Professional gaming forum experience, Spare time gaming forum experience
What You'll Do.
Moderate digital content
Collaborate with internal teams
Address project-related requests
Maintain communication channels
Report improvement opportunities
Participate in feature testing
Contribute to tool improvements
Identify inconsistencies
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Written communication; Verbal communication
Full Job Description
**This role is open to candidates based in Bacolod City. Candidates are required to report onsite.** Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 Role overview As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮 What are we looking for? Our Trust & Safety Moderator has a knack for the following skills: Communication: * Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material. * Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels. Analytics: * Audit and assess interactions, ensuring they are rated accurately based on their severity level. * Compile and report trends and improvement oppo
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