Twitch UK Ltd.
Technology
TrustandSafetyAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Trust and Safety Analyst at Twitch UK Ltd.. Skills: Trust & Safety, Risk Operations, Investigations. Assess and take action on user reports. Prioritize swift action on sensitive issues”
Industry & Context.
Root cause analysis
Shift rotation, Weekend rotation, Holiday rotation
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years experience in Trust & Safety, 2+ years experience in Risk Operations, 2+ years experience in Investigations, 2+ years experience in Fraud Prevention, 2+ years experience in Content Moderation, 2+ years experience in Escalations, 2+ years experience in Crisis Management, Experience investigating complex issues, Experience making risk-based decisions, Familiarity with SQL, Familiarity with data analysis tools, Familiarity with AI-assisted workflows, Ability to analyze large datasets, Ability to identify patterns, Ability to translate findings into recommendations
Nice to Have
Familiarity with AWS infrastructure, Experience with email / notifications technologies, Experience writing Go in production systems
What You'll Do.
Assess and take action on user reports
Prioritize swift action on sensitive issues
Review and respond to escalations
Participate in shift rotation
Maintain expert understanding of policies
Contribute insight and skills
Identify areas for improvement
Understand and mitigate risk
How You'll Work.
Team & Collaboration
Other Analysts around the world; Trust and Safety team
Full Job Description
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ About Us: Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch. We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates. You can work in London, UK. You Will - Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively - Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors - Review and respond to internal and external escalations - Participate in shift rotation for some weekends and holidays - Maintain expert understanding of Twitch’s policies, site features, and internal documentation - Contribute your insight and skills to the Trust & Safety team to support Twitch’s global c
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