Amazon.com Services LLC
Project/Program/Product Management--Technical, Technical Program Management, alexa and amazon devices
TrustandPrivacyTechnicalProgramManager,Devices&ServicesTrust,Privacy,andAccessibility(TPA)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA) at Amazon.com Services LLC. Skills: Privacy, Trust, Risk management, Technical program management. Manage escalated technical events. Write detailed case notes”
What You'll Achieve.
Timely remediation within SLAs; Improve operational efficiency
Industry & Context.
Risk event handling; Incident containment; Risk mitigation; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree in engineering, 3+ years technical program management, 2+ years software development, 3+ years project management disciplines, Manage programs across cross functional teams, Build processes and coordinate release schedules, Build and evaluate system-level technical design
Nice to Have
High school diploma and 3+ months HR experience, Experience working effectively across cross-functional teams, Partnering well with people at all levels
What You'll Do.
Manage escalated technical events
Write detailed case notes
Write technical reports
Write recommendations
Execute trust and privacy compliance campaigns
Ensure timely remediation
Monitor operational scorecards
Maintain metrics dashboards
Perform trend analysis
Identify systemic issues
Respond to high-severity technical incidents
Conduct root cause analysis
Coordinate cross-functional response efforts
Conduct technical controls testing
Validate technical controls
Perform closed loop validation
Verify corrective actions
Create Standard Operating Procedures
Maintain Standard Operating Procedures
Create technical runbooks
Maintain technical runbooks
Create training materials
Identify opportunities to automate
Simplify operational processes
Partner with engineering teams
Define technical requirements
Track assessment actions
Track validation actions
Track remediation actions
Ensure timely task execution
Understand system architectures
Understand data flows
Understand technical dependencies
Communicate technical remediation plans
Communicate critical issues
Support technical deep dive assessments
Support ad-hoc data analysis
How You'll Work.
Team & Collaboration
Cross-functional teams; Builder teams; Engineering teams; Product teams; Legal teams; PR teams; Marketing teams; Partner teams
Communication Scope
Technical documentation; Leadership communication
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Release schedules
Full Job Description
Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust. The DSTPA team is seeking a Technical Program Manager with privacy, data protection, risk management expertise, and strong technical capabilities. This position requires detail-oriented risk event handling, technical system understanding, and high-judgment decision-making from event intake through incident containment or risk mitigation. You will work with builder, engineering, product, legal, PR, Marketing, and other teams to handle large scale, often urgent, escalated events, create processes for incident containment and risk remediation, investigate escalated events that are potentially high or critical risk, and support post-mortem analysis. You will support continuous reporting, testing and assurance, campaign operations, and metrics to inform stakeholders and management of key risk trends and patterns across D&S. Key job responsibilities - Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership - Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs - Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues - Respond to and manage high-sever
Applying for this Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.