ADCI
Project/Program/Product Management--Non-Tech, Program Management, Voice Technology
TrustandPrivacyProgramManager,Devices&ServicesTrust,Privacy,andAccessibility(TPA)
Neural analysis suggests this role is
optimal for Manager candidates.
“Trust and Privacy Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA) at ADCI. Skills: Trust, Privacy, Program management. Manage escalated events. Write case notes”
Industry & Context.
Complex problem solving; Root cause analysis
What They're Looking For.
Must Have
3+ years program management, 3+ years cross-functional work, 3+ years process improvement, Advanced Excel, SQL knowledge, Define program requirements, Use data for improvements, Complex problem solving, Work in tight schedule
Nice to Have
3+ years end to end delivery, Communicate results to leadership, 3+ years driving process improvements, Stakeholder management, Build processes, Project management, Schedules
What You'll Do.
Manage escalated events
Write recommendations
Execute compliance campaigns
Remediate within SLAs
Maintain metrics dashboards
Perform trend analysis
Identify systemic issues
Manage high-severity incidents
Conduct root cause analysis
Coordinate response efforts
Conduct controls testing
Perform validation activities
Create training materials
Maintain training materials
Identify automation opportunities
Simplify operational processes
Track assessment actions
Track validation actions
Track remediation actions
Ensure timely task execution
Communicate critical issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Builder teams; Engineering teams; Product teams; Legal teams; PR teams; Marketing teams
Communication Scope
Case notes; Reports; Summaries; Recommendations; Communicate plans; Communicate status; Communicate issues
Process & Methodology
Program management, Project management
Full Job Description
Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust. The DSTPA team is seeking a Program Manager with privacy, data protection, risk management expertise, and strong technical capabilities. This position requires detail-oriented risk event handling and high-judgment decision-making from event intake through incident containment or risk mitigation. You will work with builder, engineering, product, legal, PR, Marketing, and other teams to handle large scale, often urgent, escalated events, create processes for incident containment and risk remediation, investigate escalated events that are potentially high or critical risk, and support post-mortem analysis. You will support continuous reporting, testing and assurance, campaign operations, and metrics to inform stakeholders and management of key risk trends and patterns across D&S. Key job responsibilities - Manage escalated events and cases from start to finish; write detailed case notes, reports, summaries, and recommendations for various audiences, including leadership - Execute trust and privacy compliance campaigns and initiatives, ensuring timely remediation within established SLAs - Monitor and maintain operational scorecards and metrics dashboards, performing trend analysis and identifying systemic issues - Respond to and manage high-severity incidents, conducting root cause analysis and coordinating cross-functional response efforts - Conduct controls testing and validation
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