Wheels
TruckRenewalSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Truck Renewal Specialist at Wheels. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. timely management of registration renewals and replacement requests. expert level customer service support to internal stakeholders and external drivers/clients”
What You'll Achieve.
Meets Client SLAs; Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc.; work to reduce exposure that could result in an operational loss
Industry & Context.
Solution oriented; Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss; Good problem solving skills
Sit or stand for extended periods of time, Reach above head to pull paper attachments, Speak, hear, and see, and to use hand and fingers for computer keyboard and phone, occasional overtime as needed
What They're Looking For.
Must Have
High School diploma required, 1–2 years’ office experience required, 1–3 years’ experience in customer service related role, Microsoft Office experience required, Good verbal and written communication skills, Good problem solving skills, Good organizational skills, Ability to manage and prioritize workload effectively, Ability to use time wisely, Ability to avoid distractions to meet deadlines, Ability to work in a team environment
Nice to Have
vehicle License and Title experience preferred, intermediate Excel skills preferred
What You'll Do.
timely management of registration renewals and replacement requests
expert level customer service support to internal stakeholders and external drivers/clients
Manage vendor oversight and deliverables
ensuring necessary documentation is provided
resolving obstacles in a timely manner
maintaining integrity in a fast-paced
high-volume transaction environment
Manges expiring vehicle registrations for assigned states either on-line
directly with the state or using third party vendors within established timelines
processes and follows-up on duplicate registrations
plates and decals for clients on replacement services for assigned states either on-line
directly with the state or using third party vendors within established timelines
Scans and validates incoming registrations
plates and replacements with accuracy and efficiency
Maintains L&T Renewal and Replacement Queues with proper statuses
Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss
researches and manages content regarding state specific regulations
Assists with special requests
incoming calls and questions concerning registration services
Answer incoming calls and respond to customer emails
Work with third party vendors as needed
Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings
Assists others in the department and throughout Operations during peak periods and to cover absences
Other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
provide expert level customer service support to internal stakeholders; Work with third party vendors as needed; Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings; Assists others in the department and throughout Operations during peak periods and to cover absences; Ability to work in a team environment
Communication Scope
Good verbal and written communication skills
Full Job Description
## ## ## **Job Description:** **JOB OVERVIEW** The Truck Renewal Specialist is responsible for the timely management of registration renewals and replacement requests. They will provide expert level customer service support to internal stakeholders and external drivers/clients. Manage vendor oversight and deliverables, ensuring necessary documentation is provided and resolving obstacles in a timely manner while maintaining integrity in a fast-paced, high-volume transaction environment. **KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS** * Manges expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines. * Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines. * Scans and validates incoming registrations, plates and replacements with accuracy and efficiency. * Meets Client SLAs. * Maintains L&T Renewal and Replacement Queues with proper statuses. * Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss. * Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc. * Writes, edits, researches and manages content regarding state specific regulations. * Assists with special requests, reports, incoming calls and questions concerning registration services. * Answer incoming calls and respond to customer emails * Work with third party vendors as needed * Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings * Assists others in the department and throughout Operations during peak periods and to cover absences. * Other duties and responsibilities as assigned. **LEADERSHIP RESPONSIBILITIES** * This role is an individual contr
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