Attain
Tech / AI / Software
TririgaTier2SupportAnalyst
“Tririga - Tier 2 Support Analyst at Attain. Skills: IBM Tririga, Tier 2 Support, application support, troubleshooting. Triage and resolve application-related issues. Act as the first point of contact for client-reported issues”
Industry & Context.
analytical and problem-solving abilities; Ability to triage and troubleshoot application issues independently; Perform root cause analysis for recurring issues
Immediate availability to join, Work in shift timing between 3pm to 12am India time
What They're Looking For.
Must Have
3-5 years of experience in Tririga application support or technical support roles, Hands-on experience with IBM Tririga, understanding of Tririga reporting and workflow configurations, Ability to triage and troubleshoot application issues independently, Excellent communication and client-handling skills, analytical and problem-solving abilities, Experience in working with ticketing tools like Zendesk, Jira, or similar, Ability to work in a fast-paced environment and meet tight deadlines
What You'll Do.
Triage and resolve application-related issues
Act as the first point of contact for client-reported issues
and resolve application issues based on predefined knowledge base and procedures
Provide timely updates to the client on issue resolution status
Create and update knowledge base articles for recurring issues
Perform root cause analysis for recurring issues and recommend process improvements
Assist with testing and validating minor system changes or patches
Participate in client training sessions and knowledge transfers
How You'll Work.
Team & Collaboration
Collaborate closely with client on L2 Support issues; escalate issues to the development team (Tier 3) when necessary
Communication Scope
Excellent communication and client-handling skills; Provide timely updates to the client on issue resolution status
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