Accesa
Tech / AI / Software
TribeLead(DeliveryManager)
Neural analysis suggests this role is
optimal for mid candidates.
“Tribe Lead (Delivery Manager) at Accesa. Skills: Delivery Excellence, Profitability, Customer Satisfaction, Team Management, Operational Efficiency. driving actions that secure profitability. enable sustainable services”
What You'll Achieve.
secure profitability; enable sustainable services; ensure delivery excellence; measured through the cNPS objective; measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories
Industry & Context.
problem-solving through technology
24 months contract
What They're Looking For.
Must Have
7+ years of experience in IT services, at least 3 years in delivery or people leadership roles, Proven experience managing delivery portfolios exceeding EUR 2M in annual revenue, leading teams of 25+ professionals, client exposure, demonstrated experience working with European enterprise clients, Solid understanding of delivery governance and operational frameworks, Agile, PMO, Excellent communication skills, full professional proficiency in English (C1 or higher)
Nice to Have
preferably within the Retail domain, German is a plus (C1 or higher)
What You'll Do.
driving actions that secure profitability
enable sustainable services
ensure delivery excellence across the Tribe’s project portfolio
Monitor direct margin across the Tribe’s projects
take corrective actions when delivery capacity and financial results are not aligned
Convert SQL30 opportunities into delivery engagements aligned with customer expectations
Ensure industry knowledge acquisition and retention within the Tribe
Drive revenue growth with Business Development and Client Management
support revenue retention with Client Partner for existing customers
actively identify and shape opportunities for Consultancy and Services
transition from FTE-based work toward Services-led engagements
engage regularly with clients
review project outcomes
ensure feedback is collected
and reflected in improved delivery performance
define project staffing needs
ensure people are briefed on customer expectations and outputs
Monitor team satisfaction
ensuring risks to engagement and motivation are identified and addressed
Plan succession for critical roles
ensuring continuity of delivery and reducing dependency on single points of failure
provide structured feedback to Chapter Managers on individual delivery performance
signal competence needs for recruitment or development
oversee project setup and execution
ensure risks are identified and mitigated early
verify that Chapter best practices
and tools are consistently applied
Ensure continuous forecast accuracy
actively contribute to the budgeting exercise at Tribe level
Maintain a growth continuity plan for the Tribe
preparation and support for a potential Tribe split when it reaches the defined threshold
Act as the delivery escalation point for clients
ensuring issues are addressed and resolved in alignment with customer expectations and project objectives
maintain accurate portfolio reporting
align pipeline with available capacity
drive continuous improvements to optimize resource utilization and delivery outcomes
How You'll Work.
Team & Collaboration
in collaboration with Chapter Capability Managers; partnering with BizTech Consultancy, Business Development, and Client Management; Drive revenue growth with Business Development and Client Management; support revenue retention with Client Partner for existing customers; provide structured feedback to Chapter Managers
Communication Scope
Excellent communication skills; full professional proficiency in English (C1 or higher); German is a plus (C1 or higher)
Process & Methodology
delivery excellence, project setup and execution, risk identification and mitigation, Agile, PMO, forecast accuracy, budgeting, portfolio reporting, pipeline alignment, resource utilization, delivery outcomes
Full Job Description
Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 21 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community. The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio. This is a 24 Months, fixed-term contract. Business * Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned. * Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations. * Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe. * Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers. * Sustainable Business Model – actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements. * Customer satisfaction – engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, an
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