TrialExperienceSpecialist(InsideSales)

## Accountabilities Identify, engage, and nurture prospective customers throughout their trial journey to drive activation and conversion. Conduct consultative sales conversations and product demonstrations via Zoom to showcase platform value and use cases. Align product solutions with customer goals, business needs, and desired outcomes to support decision-making. Manage inbound and outbound engagement across phone, SMS, email, and live chat to maximize trial participation. Educate prospects on platform capabilities, including marketing automation, CRM, funnels, and digital growth tools. Provide timely technical and product support during the trial period to reduce friction and improve adoption. Collaborate with cross-functional teams to refine engagement strategies and improve customer experience. Maintain accurate tracking of prospect interactions and pipeline activity within CRM systems. Apply judgment to tailor outreach strategies and improve conversion outcomes through continuous optimization. Requirements: 0–2 years of experience in sales, customer service, SDR, or a related client-facing role (SaaS experience strongly preferred). Strong communication and presentation skills, with the ability to simplify technical concepts for non-technical users. Familiarity with SaaS tools such as CRM platforms, marketing automation, funnels, and social media tools is a plus. Ability to conduct product demos and engage confidently with prospects across multiple channels. Strong organizational and time management skills, with the ability to handle multiple prospects simultaneously. High learning agility and ability to quickly understand complex software platforms. Self-motivated, proactive, and comfortable working in a performance-driven, fast-paced environment. Critical thinking and problem-solving skills with a focus on customer outcomes and conversion impact. Experience with tools such as Google Suite, Zoom, Slack, and social media platforms is preferred. Benefits: Compet