HighLevel
SaaS
TrialExperienceSpecialist(InsideSales)
Neural analysis suggests this role is
optimal for Entry candidates.
“Trial Experience Specialist (Inside Sales) at HighLevel. Skills: customer engagement, trial conversion, consultative sales, technical support, SaaS platform expertise. Identify, engage and nurture new customer relationships. Align solutions to the customer’s goals, needs and objectives”
What You'll Achieve.
impact the experience of SaaS customers at the very beginning of their customer journey; Providing them with world class engagement the moment they begin a trial with the HighLevel platform; meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business; impact trial to paid metrics; driving them to the best trial experience for their business with the end goal to get them to become a paying client; obtain desired results
Industry & Context.
creative problem-solving skills
What They're Looking For.
Must Have
0-2 Years of previous customer service experience or a relevant role, A technical aptitude to help our users succeed with the HighLevel software, Experience working with and or ability to learn the use of various CRM platforms and communication systems, Self-motivated to maintain regular contact with customers, management, and peers, You can translate technical ideas for non-technical audiences, Demonstrable critical thinking, communication, and creative problem-solving skills, Ability to learn new complex software platforms quickly, Self-starter, positive attitude, ability to continuously develop and adapt to a growing team, Highly organized to manage and prioritize several different responsibilities at any given time
Nice to Have
Bachelor's Degree or equivalent SaaS experience is strongly preferred, even better if you’ve been in a Sales Development or Technical Sales role, Experience with technical documentation and presentation skills preferred, Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO, Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media, time management, organizational skills and interpersonal communication skills, both verbal and written
What You'll Do.
engage and nurture new customer relationships
Align solutions to the customer’s goals
Develop rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
and be able to articulate and showcase the Value Proposition (i. e. Capture
Close) of the HighLevel platform to impact trial to paid metrics
Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
Engage through additional communication channels such as phone
ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
Collaborate with customers and cross-functional teams to identify compelling solutions
Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
Provide technical support to customers
How You'll Work.
Team & Collaboration
collaborate with various departments; Collaborate with customers and cross-functional teams
Communication Scope
excellent communication; interpersonal communication skills, both verbal and written; translate technical ideas for non-technical audiences
Full Job Description
## Description About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who you are You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective cust
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