HighLevel
Customer Acquisition
TrialExperienceConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Trial Experience Concierge at HighLevel. Skills: Customer service, Administrative support, Communication, Organization, Time management. Greeting customers. Updating the call queue”
Industry & Context.
Must be on camera for all customer, peer and supervisor interactions.
What They're Looking For.
Must Have
Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions, Reliable high speed internet/wifi connection at home with little to no interruptions, Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
Nice to Have
Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred, Knowledge of online calendars and scheduling (i. e. Google Calendar) preferred, Experience answering high call volume calls and solving customer’s needs preferred, Knowledge of HighLevel products and services preferred
What You'll Do.
Updating the call queue
Building templated customer accounts information
Answering video calls
Scheduling appointments with team members
Organizing workflow and appointments
Creating best practices on waiting room etiquette
Maintaining a great zoom room environment
Entering data into spreadsheets
Updating office calendars
Answering and routing customer phone calls
Assisting and sending reviews for customers
Monitoring and logging all systems and customer data
Assisting and prioritizing at-risk and urgent customer needs
Increasing product knowledge and skills by participating in department meetings and trainings
How You'll Work.
Team & Collaboration
Assisting team members in a high-performance, high-accountability environment; Collaboration, time-management and prioritization skills are critical to the success of this role; Comfortable assisting team members
Communication Scope
Excellent phone, email and instant messaging communication skills
Full Job Description
## Description About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts ## Who You Are: You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing c
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