Latitude AI
Tech / AI / Software
TriageAnalyst(Contract)
“Triage Analyst (Contract) at Latitude AI. Skills: Fleet Watch operational processes, Lead complex/high-severity incidents end-to-end, Manage external-facing communication and reporting, Assist in establishing and tracking performance metrics, Assist in mentoring the team. Total cost of ownership of Fleet Watch operational processes (S. I. G. , ticketing standards, escalation paths, incident lifecycle) and drive continuous improvement across tools, playbooks, and coverage models. Lead complex/hig”
What You'll Achieve.
ensure operational continuity during time-critical events; ensuring accurate, consistent messaging and executive-ready outputs; deliver regular insights to leadership and partner teams; improving both quality and time on task
Industry & Context.
Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues
Afternoon and night shift positions are available., Must be able to work rotating Saturday shifts.
What They're Looking For.
Must Have
Bachelor’s degree required. In lieu of a Bachelor’s degree, an Associate’s degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required, Ability to learn new software tools and technologies quickly, Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues while following detailed documentation, attention to detail, Excellent communication skills to work with cross-functional engineering teams, Willingness to quickly adapt to changes in process, Interest and desire to work in the development of advanced driver-assist systems (ADAS)
Nice to Have
Experience working with ADAS automation testing products, Excel/Google Sheets experience, Experience using Atlassian products (Confluence/Jira), Experience working independently on complex problems, Experience working in an operations environment focused on improving both quality and time on task, Experience working in a software/IT, operational or STEM environment, Experience using data visualization software such as Looker or Superset, Experience with Slack and Jira, especially integration and automation features, Experience with technical writing
What You'll Do.
Total cost of ownership of Fleet Watch operational processes (S. I. G.
incident lifecycle) and drive continuous improvement across tools
Lead complex/high-severity incidents end-to-end
coordinating across multiple internal teams and ensuring operational continuity during time-critical events
Manage external-facing communication and reporting (mission status
consistent messaging and executive-ready outputs
Assist in establishing and tracking performance metrics (response time
and deliver regular insights to leadership and partner teams
Assist in mentoring the team
provide day-to-day guidance
and help define training plans
and readiness standards for new workflows and mission types
How You'll Work.
Team & Collaboration
coordinating across multiple internal teams; work with cross-functional engineering teams
Communication Scope
Excellent communication skills to work with cross-functional engineering teams; Manage external-facing communication and reporting (mission status, incident summaries, trends, KPIs), ensuring accurate, consistent messaging and executive-ready outputs
Process & Methodology
Lead complex/high-severity incidents end-to-end
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