Faith Technologies, Inc.
construction, engineering, manufacturing and renewable energy
TravelingFieldServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Traveling Field Service Representative at Faith Technologies, Inc.. Skills: installation, inspection, testing, troubleshooting, adjustment, repair, replacement of customer equipment, Provides documentation, Instructs customers and personnel on the operation and maintenance of equipment, Performs warranty work and start-up service, Constructs and tests circuits and equipment, Provides technical support, Analyzes complex problems in equipment and machinery, Consults with product support and engine”
Industry & Context.
troubleshooting; Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults; Consults with product support and engineering personnel to determine solutions to complex problems in system operation
Travel: 50%, Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.
What They're Looking For.
Must Have
electrical apprenticeship (8,000 hours), Bachelor's degree in Electrical Engineering, Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate, Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks, The ability to effectively communicate in the English language
What You'll Do.
inspection and testing
repair or replacement of customer equipment
Provides documentation
including test reports and service summary to customer
Instructs customers and personnel on the operation and maintenance of equipment
Performs warranty work and start-up service
Constructs and tests circuits and equipment utilizing various tools and machines
Provides technical support in product service
product training and applications
Analyzes complex problems in equipment and machinery and interprets maintenance manuals
using knowledge of systems and electronics to isolate and correct the faults
Consults with product support and engineering personnel to determine solutions to complex problems in system operation
Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist
Assists in the development of design modifications
Implements modifications and provides installation support for the modifications
Develops and implements training courseware and provides training to customers and other service representatives
Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance
Maintains service equipment
tools and documentation
Contributes to Field Services small projects coordination and execution on customer site (end of life
Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment
Interprets blueprints and other service documents
including but not limited to
reporting and quality requirements
Performs basic audits of customer’s electrical systems and equipment
Documents all required information for each site (technical report)
Communicates with Project Coordinator to ensure smooth execution
and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location
How You'll Work.
Team & Collaboration
Consults with product support and engineering personnel; Communicates with Project Coordinator to ensure smooth execution; Provides support to Level 2 and Level 3 FSRs
Communication Scope
effectively communicate in the English language; understand the spoken and written word; speak in English; Communicates with Project Coordinator
Process & Methodology
small projects coordination and execution
Full Job Description
**You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our**[** _Culture of Care_**](https://www.faithtechinc.com/culture/)**.** ### The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation. ## **MINIMUM REQUIREMENTS** Education: Completion of
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