ATI Business Group
Travel & Hospitality
Travel&TicketingOperationsSr.Supervisor
“Travel & Ticketing Operations Sr. Supervisor at ATI Business Group. Skills: Travel operations, Process improvement, Team leadership. Lead and oversee Travel Consultant and Ticketing operations. Ensure teams meet service level agreements”
What You'll Achieve.
Meet service level agreements; Meet quality standards; Meet productivity goals; Ensure service excellence
Industry & Context.
Analytical thinking; Sound judgment; Data-driven decisions; Resolve operational challenges
What They're Looking For.
Must Have
Proven experience utilizing Travelport, Sabre, and/or Amadeus, Excellent English communication skills, both written and spoken, Demonstrated analytical thinking and sound judgment
What You'll Do.
Lead and oversee Travel Consultant and Ticketing operations
Ensure teams meet service level agreements
Ensure teams meet quality standards
Ensure teams meet productivity goals
Drive operational excellence across Flight Issuance
Drive operational excellence across Reissuance
Drive operational excellence across Refund Processing
Drive operational excellence across Customer Support
Provide leadership to Supervisors
Provide coaching to Supervisors
Manage performance of Supervisors
Provide leadership to Travel Consultants
Provide coaching to Travel Consultants
Manage performance of Travel Consultants
Provide leadership to Ticketing team members
Provide coaching to Ticketing team members
Manage performance of Ticketing team members
Foster a high-performing culture
Foster a customer-focused culture
Serve as escalation point for complex travel issues
Serve as escalation point for ticketing issues
Serve as escalation point for customer service issues
Partner with airlines
Partner with travel agents
Partner with internal stakeholders
Manage workforce planning
Manage operational reporting
Manage business reviews
Ensure efficient service delivery
Align with business objectives
How You'll Work.
Team & Collaboration
Partner with airlines; Partner with travel agents; Partner with internal stakeholders
Communication Scope
English communication
Applying for this Travel & Ticketing Operations Sr. Supervisor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about ATI Business Group?
Real rants from real employees. Read before you apply.